Gateline Assistant

Great Western Railway (GWR); Bath; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading railway company in the UK is looking for Gateline Assistants to provide excellent customer service at stations. In this role, you will be responsible for managing ticket barriers, assisting passengers, and ensuring cleanliness in the gateline area. The position includes flexible shifts, with training provided. Ideal candidates will possess strong communication skills, basic math understanding, and a positive attitude under pressure. Perks include travel discounts and health benefits.

Benefits

Health Cash Plan

Gym discounts

Pension

Free GWR Travel pass

Retail discounts

Qualifications

• Passion for delivering excellent customer service.
• Positivity and teamwork in a fast-paced environment.
• Ability to manage ticketing operations effectively.

Responsibilities

• Provide exceptional customer service at ticket barriers.
• Operate and manage automatic ticket gates.
• Check and issue tickets, assisting customers without valid fares.
• Maintain a clean and organized gateline area.
• Sell tickets using a mobile machine as needed.

Skills

Strong communication skills

Customer service orientation

Ability to stay calm under pressure

Basic math skills

Job description

Are You Ready for a NewChallenge?

Are you passionate about delivering excellent customer service in a fast-paced environment? Do you have strong communication skills and a solid understanding of basic math? Are you a team player with a positive attitude who can stay calm under pressure and resolve challenges confidently?

If so, we have the perfect opportunity for you!

Join Us as a Gateline Assistant!

We're looking for Gateline Assistants to be the friendly face at the station, assisting passengers and ensuring smooth fare collection. In this rewarding role, you'll help create a positive experience for every customer.

What You’ll Do?

• Provide exceptional customer service at ticket barriers.
• Operate and manage automatic ticket gates.
• Check and issue tickets, helping customers without valid fares.
• Maintain a clean, safe, and organized gateline area.
• Sell tickets using a mobile machine when needed.

Working Pattern?

This role involves working shift working, including weekends and bank holidays. The earliest shift starts at 06:30 to 15:00 and the latest shift finish would be 14:45 – 23:15 hours.

What to Expect?

• After submitting your application, you'll complete an online assessment (recommended on a laptop / computer).
• Shortlisted candidates will be invited for a competency-based interview tentatively scheduled on 5th January 2026.
• Successful applicants will need to pass a medical assessment, including a drug and alcohol screening, as well as a Basic DBS check.
• Full training will be provided, including a 3-week training programme in Swindon.

Additional Info?

• This advert includes current and upcoming permanent, fixed-term, full-time and part-time opportunities.

Perks & Benefits?

• Health & Wellbeing : Health Cash Plan, health screenings, EAP, gym discounts.
• Lifestyle : Costco membership, bike scheme, retail discounts.
• Financial : Pension, share-saving schemes, payroll giving.
• Travel : Free GWR Travel pass. Discounted Friends and Family tickets, Eurostar, and European rail travel.

About GWR?

At GWR, we are proud to carry over 100 million passenger journeys every year to more than 275 stations across the South West, Wales and London. With some of the UK's newest trains and a commitment to exceptional service, we are transforming rail travel.

We believe rail is more than just transport – it's a relaxing, efficient, and enjoyable experience. That's why we're looking for people who will help us revalue rail and make every journey special.

Our Commitment to Inclusion :

We all belong to GWR. We embracediversity and ensure equal opportunities for all. Differences in age, gender, LGBTQIA, ethnicity, religion, and disability are valued, with zero tolerance for prejudice.

We promote flexible working, review job roles for accessibility, and support colleagues in thriving. If you need adjustments due to a disability or neurodivergent condition, please let us know.

🔗 Exceptional Individuals – Neurodiversity

🔗 Health Assured – Neurodiversity

GWR has achieved its highest customer satisfaction in over 20 years — 92%, with record scores in comfort, service, and station experience. Join the team behind this success and help us raise the bar even higher!!