Garden Centre Team Leader

British Garden Centres; Chipping Ongar; On-site; GBP 80,000 - 100,000; Full time

Job summary

A family-run garden center in Chipping Ongar is seeking a full-time Team Leader for Plants to oversee the plant area and ensure excellent customer service. The ideal candidate will have a strong background in horticulture and experience in supervisory roles. Responsibilities include team management, performance evaluation, and ensuring compliance with health and safety regulations. Competitive benefits include onsite parking and staff discounts.

Benefits

Onsite car parking

Staff discount at Garden Centres

Staff discount at Restaurants

Qualifications

• 2 years of plant knowledge is a must.
• Previous work within horticulture required.
• Experience in building or similar retail experience is preferred.

Responsibilities

• Maintain plant area.
• Supervise team duties including key holder responsibilities.
• Organize team schedules and address staff issues.
• Evaluate employee performance and provide training.
• Ensure adherence to company policies and health & safety regulations.

Skills

Excellent customer service

Supervisory experience

Able to work on one’s own initiative

Good time management

Professionalism and reliability

Tools

Forklift truck license

Job description

Garden Centre Team Leader - Plants (Full Time –30 Hours Per Week – Including Weekends)

At British Garden Centres, not only do we aim to deliver a great experience in our Centres, but we go above and beyond in creating an exceptional customer service experience too.

We are looking for a Team leader Plants to work in this fast paced and very customer focused Centre. The successful candidate will be highly motivated, approachable and have excellent people skills with a positive “can do” attitude plus a keen eye for detail.

The successful candidate should be physically fit as this is a very hands on role and some heavy lifting will be involved. Forklift truck license would be an advantage although not essential as training will be given.

Experience in building or similar retail experience is preferred.

2 years of plant knowledge a must, previous work within horticulture required.

What we Offer

Benefits include onsite car parking and staff discount at our Garden Centres and Restaurants as well as the Woodthorpe Leisure Park.

Skills required

• Excellent customer service.
• Supervisory experience.
• Able to work on one’s own initiative.
• Adhering to company policies.
• Work well under pressure.
• Good time management.
• Professionalism and reliability.

Duties will include

• Maintain plant area.
• Supervising duties including key holder opening and closing store as required.
• Excellent customer service.
• Organising team schedules and any staff issues.
• Evaluating employee performance and providing training and guidance as needed.
• Filling in for absent employees and assisting teams as needed to successfully complete projects.
• Ensuring that employees follow company policies as well as health and safety regulations.
• Ensuring a high and consistent standard of customer service.
• Business compliance in accordance with Health and Safety and food safety laws and regulations.

If you would like to join our family run business and bring your ideas and talents to our fast-growing company and forward-thinking team, we want to hear from you.

How to apply

Please send your CV: Helen Clay Garden Centre Manager [e-mail]

Applications close – Monday 19th January 2026

Due to the high volume of applications, if your application is successful, someone from the management team will be in touch with you, thank you.