Furniture Delivery Service Manager

Rainbows Hospice; Shepshed; On-site; GBP 25,000 - 30,000; Full time

Job summary

A charitable organization in Shepshed is seeking a Furniture Delivery Service Manager to manage the collection and delivery of donated furniture. You will ensure high-quality customer service, oversee a team, and handle logistics across the East Midlands. Candidates should have excellent customer service skills, a driving license, and experience in managing delivery services. This full-time role includes various benefits, including a healthcare plan and generous holiday entitlement.

Benefits

Healthcare Cashback plan

Life Assurance

27 days holiday plus bank holidays

Qualifications

• Experience of managing customer-facing delivery service.
• Driving license required.
• Ability to recruit and train volunteers.

Responsibilities

• Manage collection and delivery of donated furniture.
• Ensure high-quality customer service.
• Line manage Furniture Delivery Assistants and volunteers.
• Plan and organize collection and delivery schedules.

Skills

Excellent customer service skills

Logistics management

Ability to motivate volunteers

Commercial van driving experience

Job description

Overview

Are you experienced in managing furniture deliveries and looking for your next exciting challenge? Do you enjoy working in a team, solving problems, and making a real difference in your community? If so, we want to hear from you!

Here at Rainbows Children’s Hospice, we provide specialist palliative care and end-of-life support to over 750 Babies, Children, and Young People living with life-limiting conditions and terminal illnesses as well as approximately 3,000 people, including families, siblings, and carers, across the East Midlands. Simply put, we’re here to brighten short lives and support families, wherever they are.

As part of our growth, we’re excited to be opening our first Rainbows’ Furniture, Fashion and Donation Store in Shepshed! This store will be a larger store than our existing boutiques and we’re now looking for a skilled Furniture Delivery Service Manager to oversee the collection and delivery of donated furniture and stock from customers’ homes and local businesses.

Location: Joining Unit to Armstrongs Mill, 173 Charnwood Rd, Shepshed, Loughborough LE12 9NN.

Due to the requirements of this role, you will be driving around the East Midlands, covering Leicestershire, Nottinghamshire, Derbyshire, Northamptonshire and Lincolnshire, therefore, a full driving license is essential.

Hours: 37.5 hours per week, working 5 out of 7 days on a rota basis

Responsibilities

• Manage the collection and delivery of donated furniture and stock to support the store’s sales and profit targets.
• Take responsibility for the company van’s maintenance and ensure high-quality customer service both on and off-site.
• Support the store’s daily operations as needed.
• Professionally deliver and collect furniture and stock.
• Plan and organise collection and delivery schedules.
• Line manage the Furniture Delivery Assistants and volunteers.
• Generate stock through social media, adhering to Rainbows’ brand and values.
• Collect and distribute corporate stock to retail locations.
• Arrange van servicing and maintenance.
• Report incidents and damage promptly.
• Assess furniture condition and communicate with customers accordingly.
• Promote and process Gift Aid donations.
• Ensure correct loading and delivery of stock.
• Assist with moving and displaying furniture to maximise sales.
• Provide store cover during management absences.
• Drive vehicles safely and professionally.
• Engage with and promote the store within the local community.
• Keep the van clean and tidy.
• Perform PAT testing and furniture assembly as required (training provided).
• Further responsibilities can be found by downloading the Job Description.

Essential Requirements

• Excellent customer service skills with the ability to implement agreed standards of service with delivery and collection service and in-store.
• The ability to recruit, train and motivate volunteers.
• Able to manage logistics of delivery service.
• Driving licence.
• Experience of driving a commercial van.

Desirable Requirements

• Previous experience in a retail environment.
• Experience of carrying and lifting furniture.
• Experience of managing customer-facing delivery service.
• Further requirements can be found by downloading the Person Specification.

Benefits

• Eligibility to join blue light card discount scheme and Company Shop.
• Healthcare Cashback plan.
• Life Assurance.
• 27 days holiday
• Plus bank holiday allowance but expectation to work bank holidays in this role.
• Contributory pension scheme or Salary Sacrifice Pension Scheme
• Free access to an employee assistance programme
• Wellbeing support and access to Mental Health First Aiders
• Unofficial benefits: Fun events, All staff away days, Guest visitors

For further information about this role and the responsibilities please contact Ben Wright, Retail Area Manager, on [e-mail]

To apply for the role please click ‘apply now’ to complete an online application form. If you require an alternative method of applying or would like to discuss reasonable adjustments further, please contact the Recruitment Team at [e-mail]

This role is subject to a Basic DBS (Disclosure and Barring Service) check and comprehensive pre-employment screening, including employment referencing covering the past five years.

Please note: We reserve the right to close this advert early if we receive a high volume of suitable applications. We encourage candidates to apply as soon as possible to avoid disappointment.