Funeral Arranger

EAST OF ENGLAND CO-OPERATIVE SOCIETY LIMITED; Rowhedge; On-site; GBP 25,000 - 30,000; Full time

Job summary

A regional cooperative is seeking a Funeral Coordinator to provide compassionate support and advice to clients regarding funeral services, pre-payment plans, and ancillary services. The role involves liaising with the Funeral Director and third parties, ensuring client wishes are met, and managing administration tasks efficiently. Ideal candidates will have great communication skills, empathy, and attention to detail. Benefits include competitive pay, holiday entitlement, and opportunities for growth through training programs.

Benefits

20% discount in food stores

22 days holiday increasing with service

5% employer pension contribution

Death in service benefit

Enhanced family leave

Qualifications

• Great communication and interpersonal skills.
• Professional and empathetic approach.
• Previous administration experience.
• Ability to organise and prioritise own workload.
• Comfortable with lone‑working.
• Good knowledge of the branch's local area.

Responsibilities

• Advise clients on funeral services, pre‑payment plans, and ancillary services.
• Liaise with the Funeral Director and third parties to ensure wishes are met.
• Complete required administration tasks efficiently.
• Provide information on after-care services.
• Responsible for the branch's service and compliance.

Skills

Communication Skills

Empathy

Interpersonal Skills

Organisational Skills

IT Literacy

Attention to Detail

Job description

We have provided Funeral Services to clients and families across the East of England for over 90 years. We know that our Funeral Co‑ordinators are the "heartbeat" of this service as the main point of contact for our clients, families, and local communities. You will also need to demonstrate the same professionalism when advising on other services, such as pre‑payment plans and masonry. We will fully support you in engaging with local projects and supporting important causes, helping you to establish the East of England Co‑op Funeral Services and you, as an individual, in the community; our colleagues regularly tell us how rewarding this is!

Responsibilities

• Provide a professional service to clients, advising on funeral services, pre‑payment plans, masonry and ancillary services
• When co‑ordinating a funeral service, liaise with the Funeral Director, as well as third parties (e.g. Crematorium, Minister) to ensure that this is carried out in accordance with the client's wishes and instructions
• Efficiently complete all required administration tasks (including those required as part of financial and statutory procedures)
• Provide information about after‑care services, such as our bereavement support groups
• Be responsible for the overall standard, service and compliance of the branch
• Co‑ordinate and support chapel visits (either in‑branch or at the local Chapel of Rest)

Qualifications

Whilst previous experience of Funerals would be desirable, this isn't essential; we're more interested in hearing from individuals who can demonstrate that they have the personality, empathy and people skills suited to this environment.

• Great communication and interpersonal skills
• Professional and empathetic approach
• Previous administration experience
• IT literacy
• Ability to organise and prioritise own workload
• Attention to detail (in work, as well as own conduct and presentation)
• Comfortable with lone‑working
• Good knowledge of the branch's local area
• Flexible to travel to other locations (as required)
• Please be aware all successful candidates will be subject to Identity, Financial and DBS Checks

Benefits

• Competitive rates of pay
• 20% discount in our food stores, along with other discounts across our family of businesses
• 22 days holiday (plus bank holiday entitlement) which increases with service
• 5% employer pension contribution
• Death in service benefit
• Enhanced family leave and pay arrangements
• Opportunities to grow, with award‑winning training and apprenticeship programmes
• Great discounts, deals, and cashback across over 900 high street and online retailers
• Financial wellbeing support, including Stream®
• Access to Cycle To Work, Rental Deposit Scheme, and SmartTech (after a qualifying period)
• Employee Recognition Scheme
• Long Service Awards
• Free remote GP service, available 24/7, including prescription, fitness, nutrition, and counselling services
• Employee Assistance Programme
• We recognise the challenges people face trying to balance commitments both in and out of the workplace - perhaps studying, caring commitments, or other employment. We therefore aim to be as flexible as possible, to create shift patterns that work for both our co‑op and our colleagues.
• Enhanced on statutory terms, subject to service criteria

East of England Co‑op