Fundraising Assistant

Solent Mind; Eastleigh; On-site; GBP 24,000 - 30,000; Full time

Job summary

A mental health charity in Eastleigh seeks an Administrative Support Officer for its Fundraising Team. Your role will include providing operational support, overseeing income recording, and managing donor relationships. The ideal candidate will have strong organizational skills, experience in administration, and proficiency in CRM systems. Some evening and weekend work is required, along with a valid driving license. This position offers a unique opportunity to enhance mental health in the community.

Qualifications

• Experience coordinating multiple office and administrative functions, ideally in fundraising.
• Experience in data entry and maintaining accurate records using CRM systems.
• Ability to engage effectively with diverse audiences.

Responsibilities

• Provide administrative and operational support to the Fundraising Team.
• Act as the first point of contact for fundraising inquiries.
• Oversee accurate income recording and reporting through the CRM.
• Lead monthly financial reconciliations.

Skills

Experience in administration processes

Strong planning and organizational skills

Excellent written and verbal communication

Advanced numeracy skills

Proficient in Microsoft Office

Tools

CRM systems

Canva or similar design tools

Job description

About the role

The main purpose of this role is to provide administrative and operational support to the Fundraising Team, helping to maintain and grow income to support our purpose to improve mental health in Hampshire.

You will act as first point of contact for fundraising enquiries and play a key role in delivering excellent supporter stewardship, including arranging fundraiser resources and ensuring all donors are thanked appropriately.

You will also oversee accurate income recording and reporting through our CRM system and lead monthly financial reconciliations to ensure all fundraising income is correctly allocated.

Reporting to the Fundraising Manager, this role is within Solent Mind’s fundraising and external engagement team, and the successful candidate will provide a range of support activities including research, event coordination, and managing stock and collection pots to ensure smooth operations.

About you

You will have experience of administration processes and co‑ordinating multiple office and administrative functions, ideally within a fundraising or target‑driven environment. You will also be experienced in data entry and maintaining accurate records using CRM systems.

You will have strong planning and organisational skills and excellent written and verbal communication, with the ability to engage effectively with diverse audiences. You will also have advanced numeracy skills. You will be proficient in Microsoft Office and, ideally, have used Canva or similar design tools.

Due to the nature of this role, some evening and weekend working will be required with TOIL given. You will also need a valid driving licence and access to your own vehicle for business use.

About us

Solent Mind is the largest mental health charity in Hampshire, supporting people with mental health interventions annually. It is part of a network of 125 local Minds in England and Wales, which are independent charities affiliated to Mind, the national mental health charity. Solent Mind has its own board of trustees and raises its own funds to deliver its services, support and training tailored to the needs of people living in Hampshire, Southampton, Portsmouth, and the Isle of Wight. Solent Mind has a gold award for workplace wellbeing index 2022/2023 and has signed up to be a mindful employer.

For further details on this role please email:

Gaynor Jordan-Davis, Fundraising Manager: [e-mail]

Solent Mind Talent Acquisition team [e-mail] or 023 8201 1718