Full Time Call Centre Advisor

Pertemps Bond; Leicester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency is seeking a Full Time Call Centre Advisor in Leicester. You will be the first point of contact for customers, dealing with their orders and requests. Strong customer service and call centre experience are essential. The role offers mentorship and the potential to secure a permanent position. Weekly training will be provided. The working hours are rotational shifts from 07:30 to 18:00, across 5 days including weekends.

Qualifications

• Must have excellent Customer Service Skills.
• Must have Call Centre Experience.
• Must be able to drive and have access to own vehicle.

Responsibilities

• Communicating with customers and receiving calls.
• Dealing with enquiries and complaints.
• Referring complex matters when necessary.

Skills

Excellent Customer Service Skills

Great Communication

Attention to Detail

Call Centre Experience

Job description

Our Client has an opportunity for Full Time as a Call Centre Advisor.

Working in a Location in Leicester you will be the first point of contact for the Customer dealing with their orders / requests.

Great place to work, could have the opportunity for the right candidate to progress to a Permanent position.

Job Role

• Communicating with the Customer, receiving calls to the helpline and dealing with customers orders.
• Dealing with enquiries and complaints.
• Referring on any complex matters when necessary.

Requirements

• Must have excellent Customer Service Skills, and be a great communicator.
• Call Centre Experience is a Must.
• Great attention to detail.
• Must be able to drive and have access to own vehicle.

Days

Monday to Sunday ( Working 5 days out of 7 - working every other weekend)

Hours

07:30 - 18:00 (8hr shift - rotational)

Training will be provided prior to start date.

Ongoing Mentoring.

Must be available to do training for 3 days during the week.

Please contact 01509 213000 / [e-mail]