Fulfilment Manager

NHS; Nettleham; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading healthcare provider in Nettleham is seeking a Fulfilment Manager to lead a dedicated team. This role requires a confident people leader with strong analytical skills and a passion for improving patient care. You will manage a team of six, ensuring timely care for patients while working closely with marketing to enhance fulfilment strategies. This position focuses on reporting and strategic growth, setting the tone for a proactive approach to patient care in a leading healthcare context.

Qualifications

• Meticulous attention to detail for reporting.
• Experience in managing team performance.
• Ability to adapt to changing business needs.

Responsibilities

• Manage a team of 6 focused on fulfilment.
• Deliver monthly and weekly reporting on fulfilment.
• Collaborate with marketing to enhance patient success.

Skills

Analytical skills

People leadership

Stakeholder management

Problem-solving

Organizational skills

Tools

MS Office

Excel

Outlook

Word

Job description

Were looking for a Fulfilment Manager to lead our dedicated team of six and make sure our valuable clinical resources are used in the best possible way. Youll play a key role in ensuring every assessment appointment is put to good use so patients get timely care and an excellent experience from start to finish.

Youll work closely with teams across the organisation, using your creativity and analytical skills to solve problems, improve processes, and help things run smoothly every day.

Main duties of the job

• Management and support of a current team of 6:
• 1 x NHS contract co-ordinator
• 1 x Fulfilment co-ordinator
• 3 x DNA and fulfilment co-ordinators
• 1 x SME New Patient Success Team

Additional responsibilities

• Ensuring fulfilment is delivered through both the fulfilment team, New Patient success team (6 colleagues) and clinical service managers colleagues (2) across the clinical management team.
• Delivering both daily and monthly reporting of fulfilment delivery to the wider business.
• Produce weekly reporting, monitoring all aspects of commercial transactions relating to assessments, from volumes by product type to expected revenues.
• Managing and maintaining growth for each of the main patient channels; Private, RTC and NHS contracts, in line with the overall growth strategy in collaboration with the marketing manager and team, ensuring the connection with NPS and fulfilment is secure and mutually productive.
• The ability to forecast longer term assessment volumes with the Fulfilment co-ordinator using trend data and by collaborating with the marketing team both internally and externally.

About us

Want to be part of a healthcare revolution? ADHD 360 isn't just changing lives we're transforming the entire narrative around neurodiversity. As the UK's leading ADHD diagnosis and treatment provider, recently crowned Medical Service of the Year 2024/25, we're on a mission to make neurodiversity something to celebrate, not hide.

Job responsibilities

About you

• A confident, supportive people leader
• Great at building relationships and managing stakeholders
• Creative, curious, and comfortable using data to make decisions
• Passionate about improving patient care
• A positive, proactive attitude because growth is in our DNA
• A love for data, detail, and getting things done

Person Specification

Experience

Essential

• A meticulous and analytical attention to detail is essential. Being demonstrated through daily and monthly reporting, versus business objectives.
• Competent and confident with computers but not limited to MS Office, Outlook, Word, and Excel
• Organisation skills and an ability to manage own workload
• An ability to work on own initiative yet be a key part of a team
• Be a natural problem solver
• Able to adapt to change role depending on business requirements
• Comfortable with repetitive tasks
• Positive outlook and an ability to work well under pressure
• Resilient and skilled in motivating others to achieve our aggressive growth strategy
• A desire to succeed within a KPI focussed environment working to realistic commercial objectives around patient retention levels is essential as is the ability to work autonomously if required

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

ADHD360 LTD

Address

ADHD 360 First Floor- Unit 5 Deepdale Enterprise Park

Deepdale Lane

Nettleham

Lincolnshire

LN2 2LL

Employer's website

https://www.adhd-360.com/ (Opens in a new tab)