Frontline Housing Contact Advisor

Brackenberry; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency in Greater London is seeking a Contact Centre Advisor for a temporary role in the City of Westminster. The advisor will act as the first point of contact for residents experiencing homelessness, providing empathetic and solution-focused customer service. Candidates should have excellent communication skills and previous customer service experience. The role offers a pay rate of £17.23 - £22.54 per hour and is located on-site, with potential for extension.

Qualifications

• Demonstrable experience delivering excellent customer service.
• Experience dealing with difficult or challenging customers professionally.
• Good written and spoken English.

Responsibilities

• Act as the first point of contact for Housing Solutions enquiries.
• Provide accurate information, advice, and assistance to customers.
• Asses customer needs sensitively and record customer interactions.
• Take ownership of customer enquiries and resolve issues.

Skills

Customer service excellence

Empathy

Strong communication skills

Ability to work in a fast-paced environment

Job description

A leading recruitment agency in Greater London is seeking a Contact Centre Advisor for a temporary role in the City of Westminster. The advisor will act as the first point of contact for residents experiencing homelessness, providing empathetic and solution-focused customer service. Candidates should have excellent communication skills and previous customer service experience. The role offers a pay rate of £17.23 - £22.54 per hour and is located on-site, with potential for extension.