Frontline Hospitality Team Lead: Customer Excellence

Marks and Spencer; Scunthorpe; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading retail company in Scunthorpe seeks a Team Manager in Hospitality. This role emphasizes frontline leadership, focusing on delivering outstanding service and driving commercial performance. Responsibilities include coaching a team, managing stock, and ensuring high standards on the shop floor. Ideal candidates are operationally resilient with strong commercial awareness and a passion for customer satisfaction. This position offers the chance to shape the future of the company amidst exciting transformations.

Qualifications

• Ability to lead a team to deliver excellent customer service and KPIs.
• Good understanding of commercial, operational processes, and systems.
• Ability to manage performance and have difficult conversations.

Responsibilities

• Lead and coach a team on the shop floor to deliver exceptional service.
• Drive profitability and sales through supporting the Retail Plan.
• Deliver operational excellence to maximize product availability.

Skills

Leadership

Customer service

Operational resilience

Commercial awareness

Team coaching

Job description

A leading retail company in Scunthorpe seeks a Team Manager in Hospitality. This role emphasizes frontline leadership, focusing on delivering outstanding service and driving commercial performance. Responsibilities include coaching a team, managing stock, and ensuring high standards on the shop floor. Ideal candidates are operationally resilient with strong commercial awareness and a passion for customer satisfaction. This position offers the chance to shape the future of the company amidst exciting transformations.