Frontline Customer Service Advisor — Part-Time, Flexible Hours

Coventry City Council; Coventry; On-site; GBP 40,000 - 60,000; Part time

Job summary

A local government body in Coventry is seeking a part-time Customer Service Advisor Level 1 to join their dynamic Customer Services team. In this role, you will be the first point of contact for customer enquiries, particularly in adult social care, ensuring excellent service delivery. This part-time position offers flexible shifts and the opportunity to grow your skills in a supportive environment. Ideal candidates will have excellent communication skills and the ability to work in a fast-paced setting while supporting a diverse customer base.

Benefits

Flexible working shifts

Inclusive work environment

Career growth opportunities

Qualifications

• Experience of working in a contact centre environment is ideal.
• Ability to respond to change positively.
• Care about delivering an excellent service to every internal and external customer.

Responsibilities

• Answer customer enquiries in relation to adult social care.
• Connect social workers and customers as requested.
• Complete adult social care referrals and record messages accurately.

Skills

Excellent communication skills

Good IT skills

Ability to support a diverse customer base

Ability to deliver in a fast-paced environment

Flexibility to the needs of the service

Job description

A local government body in Coventry is seeking a part-time Customer Service Advisor Level 1 to join their dynamic Customer Services team. In this role, you will be the first point of contact for customer enquiries, particularly in adult social care, ensuring excellent service delivery. This part-time position offers flexible shifts and the opportunity to grow your skills in a supportive environment. Ideal candidates will have excellent communication skills and the ability to work in a fast-paced setting while supporting a diverse customer base.