Frontline Call Handler & Admin Assistant

Rotherham Doncaster and South Humber NHS Foundation Trust; Rotherham; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading healthcare trust in Rotherham is seeking a motivated Call Handler/Receptionist to support clinical services. The successful candidate will manage a busy office environment, providing quality administration and telephone services while demonstrating empathy and professionalism. Strong communication skills are essential for handling calls, often challenging in nature. Applicants should have good GCSEs and experience in a call handling role. Opportunities for Level 2 apprenticeship qualification available.

Benefits

Regular supervision and development

Apprenticeship opportunities

Inclusive culture

Qualifications

• Reliable with a confidential and quality administration service.
• Experience in a call handling environment is advantageous.
• Previous experience of working in the NHS is a plus.

Responsibilities

• Provide a high standard of administration and telephone service.
• Handle challenging situations with service users and relatives.
• Work in a fast-paced team environment with large call volumes.

Skills

Excellent oral and written communication skills

Attention to detail

Customer service skills

Ability to work in a fast-paced environment

Tact and diplomacy

Flexibility and adaptability

Education

5 GCSEs including English and Mathematics

Level 2 qualification in a relevant subject (if not already attained)

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Systmone

Job description

A leading healthcare trust in Rotherham is seeking a motivated Call Handler/Receptionist to support clinical services. The successful candidate will manage a busy office environment, providing quality administration and telephone services while demonstrating empathy and professionalism. Strong communication skills are essential for handling calls, often challenging in nature. Applicants should have good GCSEs and experience in a call handling role. Opportunities for Level 2 apprenticeship qualification available.