Frontline Business Support Officer - Child Protection

Kirklees Metropolitan Council; West Yorkshire; On-site; GBP 20,000 - 30,000; Full time

Job summary

A Local Government Council in West Yorkshire is seeking a Business Support Officer for their Duty and Advice Team. The role focuses on handling telephone enquiries and managing communication within a busy front-line service dealing with child protection. Key responsibilities include accurate record-keeping, minute-taking, and effective data management. The ideal candidate should demonstrate strong organisational and communication skills, with a commitment to data protection. Support will be provided to navigate sensitive information.

Benefits

Great range of staff benefits

Qualifications

• Experience in handling incoming telephone enquiries.
• Ability to manage a busy shared mailbox.
• Competence in minute-taking in multi-agency meetings.
• Understanding of data protection and confidentiality.

Responsibilities

• Handle incoming telephone enquiries with sensitivity.
• Integrate and retrieve information from internal databases.
• Create and update contact records.
• Send out official correspondence.

Skills

Excellent typing skills

Attention to detail

Strong organisational skills

Ability to prioritise tasks

Job description

A Local Government Council in West Yorkshire is seeking a Business Support Officer for their Duty and Advice Team. The role focuses on handling telephone enquiries and managing communication within a busy front-line service dealing with child protection. Key responsibilities include accurate record-keeping, minute-taking, and effective data management. The ideal candidate should demonstrate strong organisational and communication skills, with a commitment to data protection. Support will be provided to navigate sensitive information.