Front Office Team Member

IBIS; England; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading hotel chain in the United Kingdom is seeking a friendly F&B Team Member to manage guest registration and provide outstanding service. You will handle check-ins and check-outs, respond to guest requests, and ensure a smooth communication flow. The ideal candidate is fluent in English and dedicated to ensuring customer satisfaction. The position offers flexible hours with a competitive hourly rate and ample employee benefits.

Benefits

Employee benefit card offering discounted rates at Accor worldwide up to 30% off

Free Bonus Breaks Voucher

Complimentary meals on duty

28 days holidays including bank holidays

Learning programs through our Academies

Cycle to work scheme

Qualifications

• Fluent in English for effective communication.
• Ability to provide exceptional customer service.

Responsibilities

• Provide efficient guest registration, check-in, and check-out services.
• Maintain accurate guest accounts and offer precise information.
• Handle guest requests promptly and courteously.
• Lead by example in delivering exceptional customer service.
• Manage reservations with accuracy and efficiency.

Job description

Company Description

• Contract Type: Permanent / Flexible hours
• Salary: £13.88 per hour
• Start date: July 2025
• Apply: Please send your application to [e-mail]

Our mission at Ibis London Heathrow Airport is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career or a calling - whatever brings you here, we have something for you!

Employee Benefits

• Employee benefit card offering discounted rates at Accor worldwide up to 30% off
• Free Bonus Breaks Voucher (complimentary stays in UK)
• Complimentary meals on duty and uniforms.
• 28 days holidays including bank holidays (increasing yearly, up to 5 extra days)
• Friends & Family Rates
• Eye Test Vouchers
• Learning programs through our Academies
• Cycle to work scheme
• Employee VivUp program with direct access to GP, high street discounts and many more
• Work based Pension

Job Description

• Provide efficient guest registration, check-in, and check-out services.
• Maintain accurate guest accounts and offer helpful, precise information.
• Handle guest requests promptly, courteously, and efficiently throughout their stay.
• Lead by example in delivering exceptional customer service.
• Ensure smooth communication between guests and hotel departments.
• Handle incoming calls professionally, transferring them as needed.
• Follow strict security procedures to protect guest confidentiality and safety.
• Ensure secure handling of room keys, guest data, and credit card transactions.
• Manage reservations with accuracy and efficiency.
• Maximize sales opportunities through effective guest interactions.
• Maintain accurate documentation of guest messages and internal communications.
• Ensure guest and hotel accounts are correctly updated with all charges.
• Keep all equipment in good working condition and used appropriately.
• Assist the Food & Beverage department when needed.
• Follow fire and evacuation protocols.
• Perform additional tasks as assigned by management.
• Address guest concerns effectively and elevate issues to the Manager on Duty when necessary.
• Continuously strive for total customer satisfaction through proactive service.

Qualifications

n/a

Additional Information

• You will have the opportunity to be part of a high energy, fun team that delivers excellent customer service each day to all our guests.
• Our hotel offers 356 rooms, within very close proximity to London Heathrow Airport. The hotel features a restaurant operating for breakfast, lunch and dinner as well as a large outdoor car park.
• To ensure you can best welcome and care for our guests you will need to be fluent in English.

If you feel you are the right candidate for the role as our F&B Team Member, please click ‘apply’ now! We’d love to hear from you!