Front Office Team Member

Holiday Inn Bristol - Filton; Bristol; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading hotel in Bristol seeks a Front Office Team Member to provide exceptional service and ensure a seamless guest experience. You will handle guest check-ins and check-outs, address inquiries, and support hotel operations. The ideal candidate will have strong communication skills, experience in customer service, and the ability to multitask in a fast-paced environment. Join a dynamic team that values professional growth and offers a range of employee benefits including discounts and wellness support.

Benefits

Employee discounts on hotel rates

Access to IHG employee room benefit programme

Shopping discounts

Wellness support

Free meals on duty

Free parking

Qualifications

• Previous experience in a customer-facing role, ideally in a hotel or hospitality environment.
• Strong communication and interpersonal skills, with a friendly and welcoming personality.
• Ability to multitask and work in a fast-paced environment.
• Familiarity with computer systems and software.
• Flexible availability, including weekends and holidays.

Responsibilities

• Provide outstanding customer service to all guests.
• Address guest requests and concerns promptly.
• Answer phone calls and emails, take reservations.
• Assist with administrative tasks such as billing.
• Work closely with other hotel departments.

Skills

Customer service

Communication skills

Multitasking

Interpersonal skills

Adaptability

Tools

Reservation systems

Property management systems

Job description

Front Office Team Member

Holiday Inn Bristol - Filton

Check out the hotel on our virtual tour!

The Opportunity

Are you a highly motivated, customer-focused individual ready to make a difference? We're looking for someone like you to join our hotel as a Front Office Team Member, working 40 hours per week. As the first point of contact for our guests, you'll play a crucial role in creating memorable and seamless guest experiences.

What You'll Do

• Deliver Exceptional Service : Provide outstanding customer service to all guests, including check-in, check-out, and responding to inquiries.
• Handle Requests Efficiently : Address guest requests and concerns promptly, ensuring their satisfaction.
• Manage Communications : Answer phone calls and emails, take reservations, and manage guest information.
• Support Operations : Assist with administrative tasks such as billing, record-keeping, and report generation.
• Collaborate with Teams : Work closely with other hotel departments to ensure smooth operations and a seamless guest experience.

Why Join Us

• Be the First Impression : As the first point of contact, you'll set the tone for our guests' entire stay.
• Dynamic Environment : Thrive in a fast-paced, supportive setting where your contributions are valued.
• Growth Opportunities : Be part of a team that encourages professional development and career growth.

Benefits

• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24 / 7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Ideal Candidate

• Previous experience in a customer-facing role, ideally in a hotel or hospitality environment
• Strong communication and interpersonal skills, with a friendly and welcoming personality
• Ability to multitask and work in a fast-paced environment
• Familiarity with computer systems and software, including reservation and property management systems
• Flexible availability, including weekends and holidays

If you are a team player with a passion for hospitality and excellent customer service skills, we would love to hear from you.

Hotel

The Holiday Inn Bristol-Filton is ideally located just off Junction 1 of the M32, close to the University of the West of England Bristol (UWE) and MOD Abbeywood. The hotel offers a variety of dining options, with a bar and lounge providing excellent all-day dining choices. Our Health and Fitness Club features a fully equipped gym, heated swimming pool, and sauna.

The hotel also boasts a fantastic Academy Conference Centre, capable of hosting up to 260 delegates, and an on-site fitness centre to meet all business and fitness needs. Additionally, the hotel is set on 16 acres of landscaped grounds, featuring a private fishing lake, which adds to the serene environment.

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.