Front Office Supervisor

DHHW - Front Desk; Langley; On-site; GBP 60,000 - 80,000; Full time

Job summary

A full-service hotel in the United Kingdom is seeking an experienced individual for the role involving oversight of night shift operations. This position involves leading a team, greeting guests, providing information about services, and ensuring high-quality customer care. Ideal candidates should have experience in hotel reception or customer service. This is a full-time role requiring night shifts, offering a variety of rewards and benefits.

Benefits

Free gym membership

Meals on duty

Free car parking

20% discount on food and beverages

Discounted hotel stays in Marriott Hotels

Access to partner benefit portal

Learning and development opportunities

Wellbeing programs

Qualifications

• Great conversational skills and teamwork-oriented.
• Positive outlook and outgoing personality.
• Pro‑active and reliable.
• Previous experience in a hotel reception environment is required.
• Previous supervisory experience is a plus, but at least one year in a customer service role is mandatory.

Responsibilities

• Oversee all property operations during the night shift.
• Greet guests warmly on arrival and say a fond farewell on departure.
• Lead shifts and support team members for high-quality service.
• Support the Front Office Manager with daily operations and staff supervision.
• Engage guests about their stay and hotel services.
• Provide accurate information about facilities and room types.
• Foster teamwork by partnering with others.
• Process payments and follow cash handling procedures.
• Train and manage the Front Office team.

Skills

Conversational skills

Teamwork

Positive outlook

Reliability

Job description

Join Delta Hotels by Marriott Heathrow Windsor – Where Great Service Meets Opportunity

At Delta Hotels by Marriott™ Heathrow Windsor, we focus on what truly matters, creating a seamless full-service hotel experience. Positioned perfectly between London Heathrow Airport and historic Windsor, our hotel is a space where guests and associates alike thrive. Join a warm and welcoming team committed to excellence and personal growth.

Rewards for work, benefits for your lifestyle

You’ll be supported in and out of the workplace through:

• Free gym membership, meals on duty and free car parking
• 20% discount on food and beverages for you and your friends and family
• Discounted hotel stays in all Marriott Hotels worldwide
• Access to 1000s of other benefits through our partner benefit portal
• Learning and development opportunities
• Recognition & wellbeing programs
• Encouraging management
• Team-spirited colleagues

What You’ll Be Doing

• Oversee all property operations during the night shift.
• Greet guests warmly on arrival and say a fond farewell on departure. Actively listen and respond to guest questions, concerns, and requests.
• Lead shifts and support team members to ensure prompt, high-quality service.
• Support the Front Office Manager with daily front office operations and staff supervision.
• Engage guests in conversations about their stay, hotel services, and local attractions.
• Provide accurate information about hotel facilities, services, room types, rates, and availability.
• Foster teamwork by partnering with others to achieve shared goals.
• Process payments and follow all cash handling procedures.
• Train, coach, and manage the Front Office team to enhance engagement and growth.

What we’re looking for

• Great conversational skills and teamwork-oriented
• Positive outlook and outgoing personality
• Pro‑active and reliable
• Previous experience in working in a hotel reception environment.
• Previous supervisory experience is a big plus but not essential. However, minimum one year working in a high contact customer service role is required.

This is a full time role (40 hours / 5 days per week) working a variety of night shifts Monday to Sunday and occasional bank holidays.

Simple Made Perfect

At Delta Hotels, we believe in perfecting the essentials and making every experience seamless. If you’re ready to be part of a passionate team and a global hospitality leader, we’d love to hear from you.