Front Office Manager - Maternity Cover (fixed 1 year)

21c Museum Hotels; City of Edinburgh; On-site; GBP 33,000 - 35,000; Full time

Job summary

A prestigious hotel brand in Scotland seeks an experienced Front Office Manager to lead the team and enhance guest experiences. You will inspire your team, ensure high service standards, and build lasting relationships with guests. The ideal candidate comes with a background in hotel management, strong communication skills, and a proactive attitude. This position offers a competitive salary and numerous employee benefits including private medical insurance and hotel discounts.

Benefits

Private Medical Insurance

Performance Bonus

Hotel discounts for Friends & Family

28 days holidays

Training & Development

Qualifications

• Proven experience as a Front Office Manager or Leader.
• Calm and composed under pressure with strong leadership skills.
• Excellent interpersonal and communication skills.

Responsibilities

• Lead and mentor the Front Office team for a high-performing culture.
• Deliver authentic guest experiences and oversee operations.
• Collaborate with other departments for smooth operations.

Skills

Leadership

Problem-solving

Communication

Organizational skills

Interpersonal skills

Tools

Opera Cloud PMS

Job description

Company Description

Salary:£33500 - £35000

1 year Maternity Cover
Applicants with current right to work in the UK

What is in it for you?

• ALL Heartist Card for Accor Hotels Worldwide (Discounts off stays, dinning, shopping and more)
• Private Medical Insurance
• Performance Bonus
• Up to 4 nights free stays in our UK hotels(T&C apply)
• Hotel discounts for your Friends &Family
• Training & Development
• 28 days holidays per year (up to 33 with length of service)
• Support for your wellbeing
• Private Pension Scheme with increased employer contributions
• Cycle to work scheme
• Staff meals
• Uniform provided

Our objective is simple: make you grow and give you the spark to unleash your personality

Job Description

As Front Office Manager, you will lead the heart of our guest experience, driving your team to deliver genuine, personalised at every interaction. You’ll create a culture where your people feel inspired, supported, and motivated to deliver their very best every day. Calm, confident, and composed under pressure, you’ll set the standard for professionalism, warmth, and attention to detail.

If you feel you are the right candidate for the role as our Front Office Manager, please click ‘ apply ’ now! We ’ d love to hear from you!

Key Responsibilities

• Lead, mentor, and engage the Front Office team to create a positive, high-performing culture.
• Inspire your team to deliver authentic, thoughtful, and seamless guest experiences.
• Act as a calm and confident role model, guiding your team through busy or challenging moments with composure and focus.
• Oversee guest arrivals and departures, ensuring each interaction reflects true service standards.
• Provide regular coaching and constructive feedback to support individual and team development.
• Handle guest feedback and concerns with empathy, professionalism, and a solutions-first approach.
• Collaborate with other hotel departments to ensure smooth operations and a cohesive guest experience.
• Implement training and development initiatives that empower your team to exceed expectations.
• Build lasting relationships with VIPs and returning guests, ensuring they feel recognised and valued.
• Monitor and manage Front Office operations with efficiency and attention to detail.
• Be flexible and available across a rotating roster of mornings, evenings, and overnights to maintain service excellence.

Qualifications

• Proven experience as a Front Office Manager, or as a Front Office Leader ready to step into the next level within a hotel environment.
• A confident and supportive leader with a track record of engaging, mentoring, and developing teams.
• A calm and composed presence under pressure, with excellent problem-solving skills.
• Exceptional interpersonal and communication skills to inspire your team and connect authentically with guests.
• Strong organisational and time-management abilities to manage competing priorities.
• An energetic, team-focused, and proactive attitude.
• Natural ability to build trust and maintain strong relationships with both guests and colleagues.
• Prior experience with Opera Cloud PMS will be highly regarded.

Additional Information

Our missionis to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career or a calling - whatever brings you here, we have something for you!

One more thing…

By working with us, you will be part of the Accor network, worldwide hospitality leader. You can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

Our commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.