Front Office Manager - Maternity Cover (fixed 1 year)

NOVOTEL; City of Edinburgh; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading hotel brand based in Edinburgh is seeking a Front Office Manager to lead their team in providing exceptional guest experiences. The successful candidate will inspire and mentor staff, oversee operations, and ensure that every guest feels valued. Proven experience in a similar role, strong leadership skills, and a calm demeanor under pressure are essential. If you thrive in a dynamic environment and have a passion for hospitality, apply now to be a key part of our team.

Qualifications

• Proven experience as a Front Office Manager or similar role.
• Ability to lead and mentor a team in a hotel environment.
• Excellent communication skills to connect with guests.
• Strong organizational and time-management abilities.
• Energetic and proactive attitude.

Responsibilities

• Lead and mentor the Front Office team.
• Inspire team to deliver exceptional guest experiences.
• Oversee guest arrivals and departures.
• Manage Front Office operations efficiently.
• Implement training initiatives for team development.

Skills

Leadership

Interpersonal skills

Problem-solving

Organizational abilities

Team development

Tools

Opera Cloud PMS

Job description

Job Description

As Front Office Manager, you will lead the heart of our guest experience, driving your team to deliver genuine, personalised at every interaction. You’ll create a culture where your people feel inspired, supported, and motivated to deliver their very best every day. Calm, confident, and composed under pressure, you’ll set the standard for professionalism, warmth, and attention to detail.

Key Responsibilities

• Lead, mentor, and engage the Front Office team to create a positive, high-performing culture.
• Inspire your team to deliver authentic, thoughtful, and seamless guest experiences.
• Act as a calm and confident role model, guiding your team through busy or challenging moments with composure and focus.
• Oversee guest arrivals and departures, ensuring each interaction reflects true service standards.
• Provide regular coaching and constructive feedback to support individual and team development.
• Handle guest feedback and concerns with empathy, professionalism, and a solutions-first approach.
• Collaborate with other hotel departments to ensure smooth operations and a cohesive guest experience.
• Implement training and development initiatives that empower your team to exceed expectations.
• Build lasting relationships with VIPs and returning guests, ensuring they feel recognised and valued.
• Monitor and manage Front Office operations with efficiency and attention to detail.
• Be flexible and available across a rotating roster of mornings, evenings, and overnights to maintain service excellence.

Qualifications

• Proven experience as a Front Office Manager, or as a Front Office Leader ready to step into the next level within a hotel environment.
• A confident and supportive leader with a track record of engaging, mentoring, and developing teams.
• A calm and composed presence under pressure, with excellent problem‑solving skills.
• Exceptional interpersonal and communication skills to inspire your team and connect authentically with guests.
• Strong organisational and time‑management abilities to manage competing priorities.
• An energetic, team‑focused, and proactive attitude.
• Natural ability to build trust and maintain strong relationships with both guests and colleagues.
• Prior experience with Opera Cloud PMS will be highly regarded.

Additional Information

Our missionis to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career or a calling - whatever brings you here, we have something for you!

If you feel you are the right candidate for the role as our Front Office Manager, please click ‘ apply ’ now! We ’ d love to hear from you!

One more thing…

By working with us, you will be part of the Accor network, worldwide hospitality leader. You can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

Our commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.