Front Office Manager - Elevate Guest Experiences

21c Museum Hotels; Cardiff; On-site; GBP 35,000 - 45,000; Full time

Job summary

A prominent hotel chain is seeking a Front Office Manager in Cardiff, United Kingdom. This role is key in ensuring exceptional guest experiences and leading front office operations. Candidates should have proven experience in hospitality management, strong leadership, and excellent interpersonal skills. Key responsibilities include overseeing front office operations, managing customer relations, and improving operational efficiencies. Proficiency in hotel management software is essential. Flexible working hours will be expected as the role requires adaptability to changing requirements.

Qualifications

• Proven experience in a front office management role within the hospitality industry.
• Ability to motivate and develop a high-performing team.
• Excellent interpersonal skills with a focus on customer satisfaction.
• Highly organized with strong attention to detail.
• Results-oriented mindset with a track record of improving operational efficiency.

Responsibilities

• Oversee and manage all front office operations including reception, concierge, and guest services.
• Lead, train, and motivate the front office team to deliver outstanding customer service.
• Monitor and analyze key performance indicators to drive continuous improvement.
• Manage guest complaints to ensure prompt resolution.
• Collaborate with other departments for seamless guest experiences.

Skills

Leadership skills

Customer-focused approach

Interpersonal communication

Organizational skills

Problem-solving abilities

Financial acumen

Education

Bachelor's degree in Hospitality Management or related field

Tools

Opera hotel management software

Job description

A prominent hotel chain is seeking a Front Office Manager in Cardiff, United Kingdom. This role is key in ensuring exceptional guest experiences and leading front office operations. Candidates should have proven experience in hospitality management, strong leadership, and excellent interpersonal skills. Key responsibilities include overseeing front office operations, managing customer relations, and improving operational efficiencies. Proficiency in hotel management software is essential. Flexible working hours will be expected as the role requires adaptability to changing requirements.