Front Office Manager / Assistant Front Office Manager

The Fullerton Ocean Park Hotel Hong Kong; Aberdeen City; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prestigious hotel in Aberdeen is seeking a Front Office Manager to lead a team in delivering exceptional guest service. The ideal candidate will have over 5 years of managerial experience in front office operations and possess excellent communication and leadership skills. This role offers competitive remuneration and opportunities for career advancement.

Benefits

Competitive remuneration package

Career advancement opportunities

Qualifications

• Minimum 5 years' experience in Front Office Department in a managerial role.
• Excellent command of written and spoken English and Mandarin.

Responsibilities

• Provide leadership to front office staff.
• Ensure prompt service and personal recognition for all guests.
• Manage VIP arrivals and departures.
• Train staff on service quality and procedures.

Skills

Communication skills

Leadership

Interpersonal skills

Organizational skills

Guest engagement

Education

Degree in hotel management or related discipline

Job description

Overview

Manage all aspects of front office to ensure the highest standard of guest service is extended to all the guests.

Responsibilities

• Provide day to day leadership to teammates to achieve high standard of guest services with overall responsibility for achieving high level of guest satisfaction.
• Ensure front office staff provides guests with prompt service, professional attention and personal recognition.
• Welcome VIPs, key accounts and known repeat guests on arrival. Provide assistance they require and bid farewell on departure. Ensure VIP guest history and arrival room/amenity arrangements are in good order.
• Ensure staff is properly trained on systems, security, cash handling procedures and service quality.

Qualifications

• Degree holder in hotel management or related discipline.
• Minimum 5 years\' experience in Front Office Department in a managerial role.
• Excellent communication skills, interpersonal skills and organizational skills.
• Strong leader and a proven record in guest and team member engagement.
• Excellent command of written and spoken English and Chinese including Mandarin.
• Candidates with less experience will be considered as Assistant Front Office Manager.

Remuneration & Application

Competitive remuneration package and career advancement opportunities will be offered to the right candidates. Interested parties should apply with full resume, expected salary and contact details to: Human Resources Department, The Fullerton Ocean Park Hotel Hong Kong, 3 Ocean Drive, Aberdeen, Hong Kong or via email [e-mail].

Please read our Personal Information Collection Statement at https://www.sino-hotels.com/en/job-opportunities/personal-information-collection-statement before submitting your application. Equal opportunities are extended to all candidates and the information provided will be treated in strict confidence and used for recruitment purposes only.

Note

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