Front Office Manager

Voco St.Johns Solihull; Chadwick End; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading hotel chain in Chadwick End seeks a Front Office Manager, responsible for enhancing guest experience, leading a dedicated team, and maximizing revenue opportunities. Ideal candidates should have proven leadership experience, exceptional customer service skills, and a keen eye for detail, all while maintaining a fun work environment. Competitive benefits include discounts, free gym membership, and opportunities for international travel.

Benefits

Discounts across retail and restaurants

Family and Friends discounts in hotels

Free gym membership

International travel at employee rate

Free parking

Free meals on shift

Opportunities for growth

Uniform provided

Flexible working hours

Qualifications

• Proven leadership experience in hospitality.
• Strong customer service skills.
• Comfortable using technology.

Responsibilities

• Anticipate customer needs and enhance their experience.
• Ensure guest safety and cleanliness.
• Lead and develop the reception and reservations teams.
• Drive sales opportunities for revenue maximization.

Skills

Leadership experience

Customer service abilities

Interpersonal skills

Attention to detail

Flexibility

Job description

Charades? Mind reader? Magician? Expert Juggler? Oh, you’re a Front Office Manager!

We know that, somehow, you’re able to anticipate what your customer wants before they even know they want it. We also know how tough it is to consistently deliver an outstanding guest experience whilst managing a busy reception, but you make it happen nonetheless, and you somehow never forget those extra touches because it’s all about the details. I guess you’re the kind of person that embraces change as opposed to being scared of it.

What you’ll be doing as a Front Office Manager

• Constantly want to find innovative ways to put a smile on your customer’s face – that’s where embracing change comes in! An upgrade for one of your regulars who have stayed with you five times in the last month and well, why wouldn’t we want to go above and beyond?
• Ensuring that every guest experiences a safe visit, exceeding all expectations surrounding cleanliness
• Living and breathing outstanding service, instilling trust in your reception and reservations teams to commit to an outstanding guest experience
• Driving sales opportunities and maximising revenue and occupancy levels
• You will lead and develop your outstanding team with a focus on ensuring their efforts all focus on delivering an enhanced experience
• Keeping up to date with competitor hotels and the local market and seeking new business.

What’ll make you a great fit for this Front Office Manager role right

• It doesn’t matter where you’ve gained your supervisory experience, as long as you have proven leadership experience and incredible customer service abilities
• You’ll enjoy using tech – we have lots of it to make your life easier and our guests experience more seamless
• Forward-thinking and innovative
• Financially and commercially astute
• You’ll love people – and as a result, have great interpersonal and communication skills
• Details? You love them! You’ll be incredibly attentive with guests as a result
• Flexible and able to remain focused on results under pressure and to challenging deadlines
• Self-motivated and confident
• Hard-working but FUN!

The benefits

• Discounts across retail, restaurants, events etc (because we know life isn’t just about work)
• Family and Friends discounts in hotels across the Kew Green Hotels estate
• Leisure Club / Gym free membership
• International Travel at Employee Rate for other branded hotels within our brand family (and you’re not just limited to good old Britain – our family has hotels that span all over the world!)
• Parking on site for free
• Meals for free on shift – hard work is hungry work!
• Progression Room to grow, with opportunities across the UK and internationally
• Uniform provided
• Flexible attitude and working hours