Front Office Leader for Brand-New Hotel Opening

IHG; United Kingdom; On-site; GBP 40,000 - 45,000; Full time

Job summary

A leading hotel management company seeks an Operations Manager for their brand-new Hotel Indigo in Torquay. The role involves leading the Front Office team, overseeing hotel operations, and ensuring high service standards. Candidates should have senior management experience, strong leadership skills, and proficiency in hotel IT systems. With a competitive salary up to £45,000, the position offers growth opportunities, training, and various colleague perks. Join now to make an impact in local tourism.

Benefits

Financial security – Up to £45,000.00 per annum

Growth and development – extensive training

Colleague perks - worldwide discounted room rates

Wellbeing – generous maternity/paternity pay

Qualifications

• A proven track record of delivering operational excellence and upholding brand standards.
• Able to train, mentor and develop teams including those with limited brand experience.
• Experience engaging with guests of all backgrounds and managing complex service recoveries.

Responsibilities

• Leading and managing the Front Office team to deliver high service levels.
• Overseeing the day-to-day operational performance of the hotel.
• Drive brand standards and service culture through structured training and coaching.
• Engaging with guests to gather meaningful feedback for operational improvements.

Skills

Senior management experience within a Front Office department

Strong leadership and coaching skills

Proficient in Opera PMS and other hotel IT systems

Excellent communication and interpersonal skills

Strategic, collaborative and results-focused

Job description

A leading hotel management company seeks an Operations Manager for their brand-new Hotel Indigo in Torquay. The role involves leading the Front Office team, overseeing hotel operations, and ensuring high service standards. Candidates should have senior management experience, strong leadership skills, and proficiency in hotel IT systems. With a competitive salary up to £45,000, the position offers growth opportunities, training, and various colleague perks. Join now to make an impact in local tourism.