Front Office Duty Manager - Trump Turnberry - Front Office

Trump Turnberry Golf and Spa; Girvan; On-site; GBP 25,000 - 35,000; Full time

Job summary

A luxury hotel in Girvan is seeking a Rooms Operations Manager to ensure effective daily management of the Front of House. Responsibilities include acting as Manager on Duty, overseeing guest interactions, and training staff. Ideal candidates will have supervisory experience and excellent communication skills. Benefits include subsidised accommodation, meal access, and discounted rates for family at the hotel.

Benefits

Subsidised staff accommodation

Meal on duty in the staff canteen

Discounted room rates for family

Resort facilities including Spa and Gym

Ongoing training and development

Qualifications

• Must be eligible to live and work within the UK.
• Previous experience within 5* Front Office environment is desired.
• Previous supervisory experience is essential.

Responsibilities

• Ensure professional running of the day-to-day Rooms Operation.
• Act as Manager on Duty in absence of the General Manager.
• Train and coach new and existing staff members.

Skills

Excellent written and spoken communication

Experience in 5* Front Office environment

Supervisory experience

Knowledge of Opera

Job description

Overview

Position Purpose

To ensure the professional and effective running of the day-to-day Rooms Operation in accordance with all Service Standards and in line with Trump Hotels Policies and Procedures. Responsible for short and long-term planning and day-to-day operations of rooms and related areas.

Essential Functions

• Act as Manager on Duty (responsible for the hotel in the absence of the General Manager) and assist with guest complaints and security issues (incidents, accidents, loss & damages) as required
• To ensure that all services offered Front of House are always available and are carried out with the utmost efficiency and courtesy to brand standards
• Assist in the day to day operation of the Front of House, ensuring prompt, efficient and courteous interactions
• To have presence in the Lobby and meet/welcome regular and VIP Guests
• To liaise closely with all departments with regard to servicing and handling of incoming groups, VIP’s etc
• Coordinate and supervise the operational activities of the Front of House Ambassadors
• Handle all billing inquiries at the desk and maintain your own float
• Ensure you are aware of all Trump Hotels standards and that they are adhered to at all times
• Be responsible for developing, training and coaching new and existing staff members to Trump Hotels standards

Candidate Specification

• Must be eligible to live and work within the UK
• Excellent written and spoken communication is essential
• Previous experience within 5* Front Office environment is desired
• Previous supervisory experience is essential
• Good knowledge of opera is desired

Benefits

• Subsidised staff accommodation (if required).
• Access to a meal on duty in the staff canteen.
• Turnberry Friends & Family Rooms Programme - discounted room rates at Trump Turnberry, available to you and your family.
• Discounts available at the Food & Beverage outlets and the Golf Professional Shop.
• Resort Facilities – use of the Spa, Gym and Golf facilities.(subject to some restrictions).
• Trump Hotels Associate and Friends & Family Rates - discounted room rates at all Trump Properties.
• Uniforms - a uniform will be provided, and items will be laundered at the Company's expense.
• Employee Assistance Programme – offering a range of Employee Assistance Help Lines.
• Ongoing training and development, first-class hospitality training &Apprenticeship programmes are available.