Front Office Associate

Delta Hotels by Marriott Waltham Abbey; Epping Forest; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hotel brand in Epping Forest is looking for a Front Office Associate to deliver exceptional hospitality. You will be the first point of contact for guests, ensuring smooth check-ins and check-outs while providing helpful information about hotel services and local attractions. Ideal candidates will have at least one year of customer service experience. Join us for a rewarding career with competitive benefits and opportunities for growth.

Benefits

Free Meals on Duty

Uniform Provided

Explore Discounts

Pension Scheme

Employee Assistance Programme

Career Development

Training and Development

Qualifications

• At least 1 year of related work experience in a customer service role.

Responsibilities

• Process guest check-ins, assigning rooms and activating room keys.
• Co-ordinate with Housekeeping to track readiness of rooms for check-in.
• Answer, respond to and process all guest calls, messages, questions or concerns.
• Give guests information and directions regarding the hotel and local areas of interest.
• Process check-outs, resolving any disputed charges.
• Process payments and room charges.
• Confirm reservations and cancellations, running daily reports.

Skills

Customer service

Communication

Problem-solving

Job description

Overview

Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world's leading hotel brands? We are currently recruiting for a dedicated individual to join our team. We believe in creating memorable experiences for our guests and we want our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, to know their co-workers are committed to a culture of respect and kindness.

We are currently recruiting for a full time Front Office Associate to join our team at the Delta Hotels by Marriott Waltham Abbey. First impressions are everything. And you\'ll set the tone for every guest\'s stay. With a genuinely warm welcome, you\'ll be ready with answers to any questions and happy to offer information about hotel services, facilities and the local area. Anything to help make their visit that bit more special. And, creating the smoothest check-out experience, you\'ll make sure they leave us happy too.

What is in it for you

In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:

• Free Meals on Duty: Enjoy complimentary meals while at work.
• Uniform Provided: A professional uniform is supplied for all employees.
• Explore Discounts: A Marriott Discount Card that offers benefits on hotel stays and F&B across 140 countries.
• Pension Scheme: Participation in The People’s Pension.
• Employee Assistance Programme: Free and confidential support for various challenges, including financial advice, stress, and health issues.
• Career Development: Opportunities for career growth and internal transfers within Marriott's global network.
• Training and Development: Access to training programs to enhance your skills and advance your career.

Responsibilities

• Process guest check-ins, assigning rooms and activating room keys.
• Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns.
• Answer, respond to and process all guest calls, messages, questions or concerns.
• Give guests information and directions regarding the hotel and local areas of interest.
• Process check-outs, resolving any disputed charges.
• Process payments and room charges.
• Confirm reservations and cancellations, running daily reports on the number of arrivals and departures.

Safety And Company Policies

• Follow all company and safety and security policies and procedures.
• Report maintenance needs, accidents, injuries, and unsafe work conditions to the manager.
• Complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Communicate with others using clear and professional language.
• Develop and maintain positive working relationships with others.
• Support the team to reach common goals.
• Listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards.

Note: This above description is not intended to establish a total definition of the job, but an outline of the duties.

Preferred Qualifications

• Related Work Experience: At least 1 year of related work experience in a customer service role.
• Supervisory Experience: None required.
• License or Certification: None required.

Join us and be part of a team that values excellence, sustainability, and career growth. Apply today to start your journey with Marriott!