Front Office Assistant Manager — 5★ Hotel, North Yorkshire

Berkeley Scott; York and North Yorkshire; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prestigious hotel in North Yorkshire is looking for an experienced Assistant Front Office Manager. The role involves supporting the Front Office Manager, managing guests’ expectations, and ensuring high service levels are maintained. The ideal candidate will have strong customer service skills, experience in the hospitality sector, and familiarity with property management systems. Benefits include a competitive salary, good tips, and opportunities for professional growth.

Benefits

Great salary

Good tips

Complimentary gym

Discounted hotel stays

Meals on shift

Free parking on site

Qualifications

• 5* hotel experience is beneficial.
• Experience of managing a large team within the hospitality industry.
• Full, clean driving licence is desirable.

Responsibilities

• Support the Front Office Manager in their absence.
• Be the point of contact for all guests during their stay.
• Assist in team reviews, appraisals, and PDPs.
• Manage outstanding charges on the guests' ledger.
• Liaise with all departments efficiently.

Skills

Customer service ethos

Communication skills

Attention to detail

Initiative and motivation

PMS knowledge (Opera V5 or Cloud)

Team management experience

Job description

A prestigious hotel in North Yorkshire is looking for an experienced Assistant Front Office Manager. The role involves supporting the Front Office Manager, managing guests’ expectations, and ensuring high service levels are maintained. The ideal candidate will have strong customer service skills, experience in the hospitality sector, and familiarity with property management systems. Benefits include a competitive salary, good tips, and opportunities for professional growth.