Front Office Agent

Motel One Group; Newcastle upon Tyne; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hotel group in Newcastle upon Tyne is seeking professionals for guest care and booking management. The ideal candidate will have experience in hospitality or a strong interest in the hotel industry. Key responsibilities include welcoming guests, overseeing bookings, and performing various administrative tasks. The position offers career development opportunities and a competitive benefits package, including accommodation rates across Europe.

Benefits

Competitive benefits package

Staff accommodation rates

Bonus scheme based on guest satisfaction

Uniforms and shift allowances

Qualifications

• Openness and communication skills are essential.
• Experience or willingness to work in various departments.
• Strong interest in quality and service in the hotel industry.

Responsibilities

• Greet guests warmly upon check-in.
• Manage bookings and handle cash transactions.
• Perform administrative tasks in the front and back office.
• Collaborate with multicultural teams.

Skills

Hotel industry expertise

Excellent service skills

Team collaboration

Communication skills

Education

Completed apprenticeship in hotel trade

Job description

Company Description

Our heart beats turquoise. Working at Motel One is like coming home to friends, where you can be your true self and where appreciation and support matter. We meet on an equal footing and see ourselves as one team: from our management to our trainees. We create a home away from home for our guests with our shared passion for modern design and high-quality service. Our more than 100 hotels in 12 countries impress with exclusive design, high service standards and first-class inner-city locations at an attractive price. As the founder and pioneer of the budget design concept, we are successfully expanding in the metropolises of Europe and beyond. Become part of our team and develop Motel One with us.

Job Description

The focus of this role is on the professional care of our hotel guests – from a warm welcome at check-in to a genuine farewell at departure. Your duties will also include the following:

• Looking after our guests, including check-in and check-out
• Reviewing and processing bookings, overbookings and options
• Invoicing, including managing payments, as well as cash transactions and cashing up
• Organisational and administrative tasks in both our front and back office (e.g. managing no-shows, answering emails)
• Gaining interdepartmental insights into new areas of activity by working in our multicultural teams

Qualifications

Whether you are a hotel professional or changing careers – you will fit in here! Because personality and hosting skills are our priority. You will also:

• Have completed an apprenticeship in the hotel trade and/or have professional experience in the hotel/catering industry or be looking for a change of career
• Have an excellent sense of quality and service, as well as hosting skills and a passion for the hotel industry
• Be open and communicative and have a solid command of English
• Be a team player and willing to provide assistance across departments – we achieve our results together

Additional Information

Career Development at Motel One

At Motel One, we believe in growing talent from within. Whether you’re starting out in hospitality or looking to take the next step in your career, we offer structured development opportunities to help you thrive. Our team members have access to a wide range of training programmes in both the UK and at our international training centre in Munich, designed to build skills, confidence, and leadership potential. From on-the-job learning to tailored development paths, you’ll be supported every step of the way.

Staff Benefits

We value our people and reward their dedication with a competitive benefits package. As a Motel One team member, you’ll enjoy staff accommodation rates at over 100 hotels across Europe, making it easy and affordable to travel. You’ll also have the opportunity to take part in our bonus scheme, where you can earn up to £4,000 per year based on guest satisfaction reviews – a recognition of the great service you and your team deliver every day. Alongside this, we provide uniforms, shift allowances, and a range of perks designed to support your wellbeing and work-life balance. Most importantly, you’ll be part of a friendly, professional team in a company that genuinely cares about its employees.