Front of House Team Member - Tunbridge Wells, Kent

The Padel Hub; Royal Tunbridge Wells; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading indoor padel facility in Tunbridge Wells is seeking experienced customer service professionals to create an exceptional experience for members and guests. The ideal candidates will be energetic, passionate, and collaborative team players with a strong customer service background. You'll manage bookings, greet visitors warmly, and support the growth of a vibrant padel community. Flexible hours, including evenings and weekends, are required. Join us in redefining sports experiences!

Qualifications

• Proven experience in a customer service role, hospitality, or retail.
• Energetic and passionate individual ready to create a great first impression.
• Flexible availability including evenings and weekends.

Responsibilities

• Deliver first-class customer experience for all members and guests.
• Manage bookings and handle enquiries.
• Support daily operations and collaborate with the team.
• Grow the local padel community through memorable interactions.

Skills

Customer service experience

Effective communication

Team player

Ability to work under pressure

Job description

• Delivering a first-class customer experience for all members, players, and guests
• Greeting visitors with warmth, professionalism, and a genuine smile
• Managing bookings, handling enquiries, and keeping front-of-house operations running smoothly
• Supporting daily operations and working closely with the rest of the team
• Helping grow the local padel community by making every interaction memorable

We're now hiring experienced customer service professionals who are energetic, passionate, and ready to be the welcoming face of our newest hub in Tunbridge Wells. If you know how to create a great first impression, keep things running smoothly, and thrive in a fast-paced environment, we want to hear from you. Proven experience in a customer service role - hospitality, retail, leisure or similar.

• A friendly, confident communicator who knows how to connect with people
• Calm under pressure and able to juggle tasks without missing the details
• A team player who brings energy, reliability, and a can-do attitude
• An interest in padel, sport, or fitness (padel experience is a bonus, not a must!)
• Flexible availability - including evenings and weekends. If you've got strong customer service skills and want to be at the heart of something fresh, active, and full of potential - we'd love to hear from you.

The Padel Hub is the ultimate destination for indoor padel enthusiasts. We're redefining the way people experience sport, combining premium indoor courts, luxury club facilities, and vibrant social spaces to grow the UK's most exciting sport, both on and off the court.