Front of House Team Member

Nuffield Health; Norwich; On-site; GBP 27,000; Part time

Job summary

A leading health and fitness company based in Norwich is seeking a Front of House Team Member to provide exceptional customer service at their gym. You will greet members and visitors, support reception duties, and help create a friendly and professional environment. Ideal candidates will possess strong communication skills, flexibility, and initiative. This part-time role offers a competitive salary of £26,665.65 pro rata and various lifestyle benefits, including a fitness rewards package.

Benefits

Free gym membership

Health assessments

Retail discounts

Pension options

Qualifications

• Ability to provide exceptional customer service.
• Confidence and empathy in dealing with diverse individuals.
• Basic knowledge of computer applications (Word, Excel).

Responsibilities

• Greet and assist members and visitors at the club.
• Support reception operations with attention to detail.
• Create a friendly and professional club environment.
• Answer queries and ensure customer feels valued.
• Swim to a high standard for occasional lifeguard cover.

Skills

Communication skills

Customer service

Flexibility

Initiative

Basic computer skills

Job description

Front of House Team Member

Moorgate | Front of House | Fixed Term - Part Time

£26,665.65 pro rata

24 hours per week

Making a great first impression is really important. That’s why we need the right person to join us and help greet our members and visitors to the club. What matters is that you have both the confidence and empathy to provide excellent customer care to all sorts of people. It starts with you.

As a Front of House Team Member / Receptionist at our gym, you’ll bring great communication skills, both face‑to‑face and over the phone. You’re flexible, motivated and you show plenty of initiative. You also have basic computer skills, including Word and Excel.

As a Member of the Front of House Team, you will:

• Provide exceptional and efficient customer service to everyone who visits our club
• Support the smooth running of our reception, including demonstrating attention to detail and initiative
• Help us create a friendly, relaxing and professional environment
• Give a warm welcome, answering queries in a caring and helpful way, making sure everyone feels valued
• Be able to swim to a high standard and be willing to undergo training at site, due to covering Lifeguard breaks

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what’s important to you.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.

It starts with you.