Front of House Team Leader

Heritage Pubs - Stonegate Group; Cardiff; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading British hospitality firm is seeking a Front of House Team Leader for their Pen & Wig location in Cardiff. The ideal candidate will lead and motivate a team to deliver exceptional guest experiences while maintaining smooth operations. This role requires strong leadership and customer service skills, with competitive benefits including flexible working and discounts.

Benefits

25% off food and drink

VIP entry to Pubs and Bars

Flexible working

Discounted Dental Insurance

Award winning development programmes

Qualifications

• Experience in a leadership role within a hospitality environment.
• Ability to motivate and encourage team performance.
• Strong interpersonal and communication skills.

Responsibilities

• Lead the front of house team to deliver excellent guest experiences.
• Maintain smooth operations and consistency.
• Create a welcoming environment for guests.

Skills

Team leadership

Customer service

Communication

Job description

Overview

Location - Pen & Wig

Front of House Team Leader

The Opportunity

We are looking for an experienced Front of House Team Leader who can lead, motivate and encourage the wider team to deliver an amazing guest experience at Pen & Wig.

Responsibilities

• Work alongside the management team to bring our shared vision to life.
• Help maintain smooth operations and consistency.
• Foster a warm and welcoming environment where guests feel comfortable and valued.

About us

We\'re a small batch of handpicked locals – your home for British hospitality. Regardless of the occasion, we\'re here to serve great-tasting food and drink, with our guests at the heart of everything we do. Located near Cardiff Crown Court, and so named due to the large number of legal practices in the area, The Pen & Wig is a haven in the middle of the city. Our drinks are our pride, with a vast range of wines, spirits, cocktails and an ever-changing selection of real ales sourced from our local breweries and further afield – earning us a place in Camra\'s Good Beer Guide for the last six years. Our stunning beer garden is the ideal spot to enjoy all the beers we have to offer, but when the winter weather gets too chilly, our traditional dishes are the perfect indulgence to warm up with – from hearty Sunday roasts to warming pies, lighter bites, decadent desserts and much more.

What\'s in it for you?

• Reward Card via the MiXR App – 25% off food and drink for you and ALL your friends across our Managed Pubs
• Stonegate Xtra Rewards – Online benefits portal offering discounts across the High Street and other retailers for Team Leaders
• VIP entry to our Pubs and Bars
• Stonegate Hotel Discounts
• Flexible working
• David Lloyd Corporate Discount Rates
• Discounted Dental Insurance
• Wagestream – Early access to your earned wages
• Award winning development programmes

To be considered for the Front of House Team Leader position at Pen & Wig you must be 18 or over as the roles involves the sale of alcohol.

If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. Please contact Pen & Wig directly.

Job Reference: PC1388713CarFOHTL