Front of House Supervisor

LFC Foundation; Telford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prominent sports organization in Telford seeks a Front of House Supervisor to ensure exceptional food service across its facilities. You'll oversee operations, lead the catering team, and maintain high standards of service. The ideal candidate will bring strong leadership skills and experience in a customer-focused environment. This role offers competitive pay, generous holiday allowance, and various employee benefits including a contributory pension scheme, life assurance, and exclusive employee perks.

Benefits

Contributory pension scheme matching up to 5.5%

Life Assurance Cover

Free financial guidance and mortgage advice

Car salary sacrifice scheme

Cycle to Work scheme

Exclusive shopping discounts

Will Writing Service

Employee Assistance Programme

Medicash Health Cash Plan

Volunteering opportunities

Special LFC perks

Qualifications

• Proven experience leading teams in a catering environment.
• Understanding dietary needs of players and offering advice.
• Willingness to participate in ongoing training.

Responsibilities

• Oversee the delivery of food service across multiple areas.
• Lead and support the catering team to ensure high standards.
• Train and develop catering assistants with clear objectives.
• Ensure compliance with health and safety standards.
• Collaborate with internal departments for a seamless experience.

Skills

Strong knowledge of safeguarding

Experience in a customer-focused environment

Leadership skills

Food Safety Level 2 certification

Job description

About The Role

Here at LFC, we are looking for a people-focused Front of House Supervisor to help deliver exceptional food service across our world-class AXA Training Centre. You’ll play a key role in creating a seamless dining experience for players, staff and guests, ensuring every detail is delivered to the highest standard.

What will you be doing?

• Overseeing the set-up and smooth delivery of all food service across player dining rooms, lounges, meeting spaces and hospitality areas.
• Leading, briefing and supporting the catering team to deliver first‑class service and immaculate presentation every day.
• Understand the dietary needs of players in relation to the menus being offered, with a willingness to advise players on choices and health benefits.
• Training, guiding and developing catering assistants through regular check‑ins, clear objectives and ongoing support.
• Taking the lead in the absence of the Front of House Manager and ensuring all operating standards, health & safety and COSHH procedures are consistently met.
• Confidently using all required club systems and complete mandatory training.
• Supporting domestic and international team travel when required.
• Collaborating with internal departments to deliver exceptional guest and matchday experiences.
• Working flexibly across all LFC sites as part of the wider catering operations team.

Who are we looking for?

You will have strong knowledge of safeguarding, along with proven experience in a similar role, leading teams in a customer‑focused environment. Valid Food Safety Level 2 and/or Health & Safety Level 2 certificate (or equivalent) would be beneficial but not essential as training will be provided.

Please note, this vacancy may close early if we receive a high volume of applications, so we encourage you to apply as soon as possible.

Benefits

To reward your hard work and commitment we offer a competitive salary, 25 days holiday (plus 8 bank holidays and the option to purchase up to an additional 5 days) and access to our benefits kit bag.

• Contributory pension scheme matching up to 5.5%
• Life Assurance Cover
• Free financial guidance and mortgage advice
• Car salary sacrifice scheme for affordable driving
• Cycle to Work scheme to keep you active
• Purchase season ticket loans for easier commuting
• Exclusive shopping discounts & cashback with top retailers
• Will Writing Service for future planning
• Employee Assistance Programme for confidential support
• Medicash Health Cash Plan for everyday healthcare needs
• Volunteering opportunities to give back to the community
• Special LFC perks – retail discounts, partner offers, free LFCTV GO access, and priority tickets for matches, events & concerts

…and much more! LFC Benefits.pdf

At Liverpool Football Club, we have an unwavering commitment to equality, diversity and inclusion and are always looking to making a positive difference in the communities that we operate within. We are proud of our achievements in this area; maintaining the Premier League Equality Standard Advanced Level, becoming a founding signatory of the Football Association’s Football Leadership Diversity Code and being recognised as a leader in this important area on and off the pitch. We take our responsibilities in this area seriously and through the work being done across the club, we are committed to increasing the diversity of our people and becoming an increasingly inclusive workplace for all. We are committed to hiring great people representative of diverse backgrounds, perspectives, and skills across our entire business. If you share our enthusiasm and passion for inclusivity, then we want to hear from you.

Liverpool FC is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all Colleagues and Volunteers to share this commitment. This role is subject to a satisfactory enhanced DBS check.

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