Front of House Receptionist

Russell-Cooke; England; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading professional services firm in England is looking for a Front of House Receptionist to provide reception and hospitality support. The role includes managing reception areas, preparing meeting rooms, and ensuring excellent service to clients. Candidates should possess strong communication skills and experience in customer service, particularly in a professional setting.

Benefits

Competitive salary

Generous employee benefits

Qualifications

• Strong verbal and written communication skills to liaise with various stakeholders.
• Experience in a customer service or client-facing role.
• Proficient in Microsoft Office applications.

Responsibilities

• Manage reception, meeting rooms, and kitchen areas.
• Prepare meeting rooms and manage refreshments.
• Answer calls professionally and direct them appropriately.

Skills

Strong verbal and written communication skills

Problem-solving skills

Experience in customer service

Proficiency in Microsoft Office

Confidentiality

Education

GCSE's grade C-A including Maths and English

Starter qualification in business, admin or secretarial fields

Job description

Overview

Front of House Receptionist - Bedford Row

Hours Monday – Friday 9.00am-6.00pm

Department Front of House

The Role

An exciting opportunity has arisen to provide reception and hospitality support in our Bedford Row office, delivering excellent service to our clients and staff with efficiency and professionalism. Having a reasonable understanding of the firm’s values and culture, you will be keen to raise the profile of the team. You will represent our clients to the highest standard and will be eager to broaden your range of expertise and skills.

This role may be required to cover Putney and Kingston offices occasionally.

Technical skills and expertise

• Strong verbal and written communication skills to liaise with internal and external people across a range of seniority
• Must be effective in handling problems, including anticipating, identifying and solving problems as necessary
• Experience in a customer service / FoH or client facing role ideally within a professional services environment
• Proficient skills in Microsoft Office; word, Excel, Outlook and quick to learn systems
• GCSE’s grade C – A which must include Maths and English
• Starter qualification in business, admin or secretarial fields
• Treat all information about the firm, its clients, visitors and their business as wholly confidential

Responsibilities

• Meeting room preparation including setting up and making refreshments, clearing rooms when meetings completed and restocking supplies as required
• Managing the reception, meeting room and kitchen areas and making sure they are always well maintained
• Providing support to our hospitality team with event set-ups, firm lunches, food ordering and deliveries
• Answering calls in a warm, professional, and timely manner using a switchboard system
• Knowing and understanding the firm’s departments and services to be able to direct calls appropriately
• Meeting and greeting both clients and visitors and notifying the meeting organiser
• Assisting with the online new business enquiries, directing email enquiries to correct departments in a timely manner
• Booking couriers for Business Services Group and international transport of client documents
• Liaising and co-ordinating with other business services functions (facilities, office services, marketing and IT) and external suppliers to report faults / issues or order stationery / refreshment supplies related to FOH

Benefits

Salary and benefits

We offer competitive salaries and generous employee benefits.

We have a diverse workforce and aim to attract high calibre applicants that reflect the demography of our geographical location and client base. Individuals will be employed solely on merit and the requirement of the position. No applicant or employee receives less favourable treatment on the grounds of sex, race, marital status, disability, age, sexual orientation, gender Identity or religion. Reasonable adjustments will be made to eliminate or reduce disadvantage.