Front of House Operations Support Coordinator

St. James's Place; Manchester; On-site; GBP 22,000 - 28,000; Part time

Job summary

A financial services firm in Manchester is seeking a professional Front of House Coordinator to be the first point of contact for visitors. The ideal candidate will have strong communication skills, proficiency in Microsoft Office, and experience in a front of house role. Responsibilities include greeting visitors, managing switchboard calls, and coordinating meeting room bookings. This role offers a competitive rewards package including a bonus scheme and annual leave of 28 days plus bank holidays.

Benefits

Discretionary annual bonus

Competitive annual leave allowance

Private medical insurance

10% non-contributory pension

Qualifications

• Strong IT capability in Microsoft Office: Word, Excel & PowerPoint.
• Excellent written and verbal communication skills, suitable for all levels.
• Willingness to prioritize workload and take responsibility for tasks.
• Experience in a front of house position.

Responsibilities

• Greet visitors, clients, and partners, providing a professional service.
• Manage incoming calls and voicemail on the switchboard.
• Facilitate corporate meeting room bookings.
• Coordinate visitor parking and access arrangements.
• Provide on-the-ground support for events in SJP buildings.
• Maintain relationships with stakeholders for day-to-day queries.
• Review processes to improve efficiency.

Skills

Excellent written and verbal communication skills

Strong IT capability in Microsoft Office

Organizational skills

Attention to detail

Job description

Overview

Are you ready to chart your own career path? With our refreshed strategy, we’re building on our rich heritage and transforming our business to be more scalable and efficient, unlocking the capabilities needed for future success. This includes significantly investing in technology, streamlining the way we work and creating an environment where colleagues feel engaged, empowered and accountable; where they can show up, speak up and perform - because we believe in the difference our work makes.

At a glance

• Location: Manchester Office
• Workplace Type: On-Site, 5 days per week
• Employment Type: 10 month Fixed-Term Contract
• Seniority: Entry Level

The role

To deliver a professional service, focusing on quality, service and relationships, you will be the first point of contact for all visitors to our SJP Head Office & responsible for the handling of inbound calls to SJP’s national switchboard, alongside the wider team.

Who we\'re looking for

We are looking for an excellent communicator, a fast learner, with a passion for providing a first class service, you will be highly organised, have excellent attention to detail, with a methodical and logical approach to work.

What you\'ll be doing

• Greet all Visitors, Clients and Partners, providing a professional and welcoming service, looking after visitors until their host arrives and prior to departure
• Provide a professional switchboard service, re-directing calls as appropriate, collecting accurate messages and management of the voicemail functionality
• Facilitate corporate meeting room bookings for employees and Partners
• Ensure any facilities issues are raised in a timely manner and monitored accordingly
• Coordinate and handle the bookings of visitor parking and electric vehicle charging arrangements alongside granting access into car parks via intercom system
• Where applicable provide on the ground support for events held in our SJP buildings
• Build and maintain relationships with key stakeholders across the business to support building knowledge to assist the management team and the Partnership with day-to-day queries
• Develop and review processes and ways of working to improve efficiency and adapt to business needs

Essential Criteria

• Strong IT capability in Microsoft Office : Word, Excel & PowerPoint
• Excellent written and verbal communication skills, appropriate to all levels.
• Willingness to make own decisions on prioritising workload and taking responsibility for own tasks
• Experience in a front of house position

Working Pattern

• Due to the front of house nature of this role, we will require the successful person to be in location 5 days per week working either to - 9am to 5pm or to on a rota basis with the wider team.

What\'s in it for you?

We reward you for the work you do, whether that’s through our discretionary annual bonus scheme that reflects both personal and company performance, competitive annual leave allowance (28 days plus bank holidays, with the option to purchase an additional 5 days), or online rewards platform with a variety of discounts.

We also have benefits to support whatever stage of life you are in, including :

• Competitive parental leave (26 weeks full pay)
• Private medical insurance (optional taxable benefit)
• 10% non-contributory pension (increasing with length of service)

Reasonable Adjustments

We\'re an equal opportunities employer and want to ensure our recruitment process is accessible and inclusive for all, if you require reasonable adjustment(s) at any stage please let us know by emailing us at

Research tells us that applicants (especially those from underrepresented groups) can be put off from applying for a role if they do not meet all the criteria or have been on an extended career-break. If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you tick every box.