Front of House Manager

The QHotels Collection; Madeley; On-site; GBP 60,000 - 80,000; Full time

Job summary

A hospitality group is looking for a Front of House Manager to provide exceptional guest service and manage the reception area. This fixed-term contract covers maternity leave and requires previous experience in a customer-facing role. Key responsibilities include overseeing the guest experience, handling complaints, and maximizing hotel revenue. The company promotes diversity and is a Disability Confident employer, supporting the UK Armed Forces.

Benefits

Free health club membership

Discounts across golf

Various learning & development opportunities

Access to Employee Assistance Program

Free parking

Family & Friends discounts

Qualifications

• Previous experience in front office, reception, or equivalent role is required.
• Strong people management experience is essential.
• Ability to provide outstanding customer service.

Responsibilities

• Ensure an outstanding level of guest service at reception.
• Manage guest stays, including room allocation and complaints.
• Maximize revenue through guest engagement.

Skills

Customer Service Skills

People Management

Conflict Resolution

Quality and Standards Driven

Job description

Front of House manager (fixed term contract - Maternity cover)

Posting date: 15 January 2026

Salary: Not specified

Hours: Full time

Closing date: 14 February 2026

Location: Telford, TF7 4DT

Company: The QHotels Collection

Job reference: 2626829

Summary

Do you pride yourself on providing outstanding guest service?

Are you a people orientated individual?

Fixed term contract

Benefits

• Free health club membership (T&C apply)
• Discounts across golf including membership, guest rates, green fees, buggies and clothing
• Discounts across The QHotels Collection
• Family & Friends discounts in hotels across The QHotels Collection
• Support with training & professional qualifications, including course fees!
• Various learning & development available
• Access to an Employee Assistance Program - Hospitality Action
• Refer a friend scheme
• Free parking
• Much, much more!

What will I do?

Reception is the first impression of the hotel a guest will experience so it is crucial you and your team provide an outstanding level of service. You'll be responsible for the guest's stay, review room allocation, advise on rates, packages and promotions, guest issues and complaints and to maximise revenue.

Is this the role for me?

• Previous experience within a front office, reception or front of house position, or equivalent
• People management experience
• Quality & standards driven
• Outstanding customer service skills
• Conflict resolution

The QHotels Collection is a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We support the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.