Front of House Manager

HC One; York and North Yorkshire; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading care provider is looking for a Front of House Manager in York and North Yorkshire. This dynamic role involves interacting with new residents and managing administrative tasks. We seek a proactive individual skilled in customer care, with a passion for building strong relationships. Experience in care is not necessary as we provide comprehensive training. The position offers higher-than-average pay rates, professional development opportunities, and a supportive working environment.

Benefits

Higher than average pay rates

Paid Enhanced DBS/PVG

Free uniform

Company pension scheme

28 days annual leave inclusive of bank holidays

Life assurance cover for all colleagues

Award-winning learning and development

GP online services

Colleague discounts

Wellbeing support

First-rate working environment

Free onsite car parking

Refer a friend scheme

Qualifications

• Dynamic and enthusiastic individual with a keen eye for detail.
• Experience in care isn't necessary; comprehensive training will be provided.
• Ability to manage multiple tasks efficiently.

Responsibilities

• Act as the first point of contact for new residents.
• Support and maintain high-quality care in the facility.
• Build strong relationships with residents and families.

Skills

Ownership Mindset

Customer-Focused

Administrative Skills

Relationship Builder

Sales Savvy

Job description

From rotas and timesheets to being at the first point of contact for new residents looking to come and live with us, the Front of House Manager position at Handley House is a varied and busy role. We are looking for a dynamic and enthusiastic individual with a keen eye for detail who thrives in a varied and busy environment.

A dedicated administrator who has a knack for building strong relationships and is looking for a challenging yet highly rewarding career. Experience in care isn't necessary; we will cover all the training you would need to be able to hit the ground running and confidently convey what makes our homes great places to live. In a growing business, there is always scope to grow the role and we will support you in your development.

Ideal Candidate

• Ownership Mindset: You are proactive, take initiative, and possess the ability to own your role. You are committed to excellence and take pride in delivering high‑quality work.
• Customer‑Focused: You have a passion for helping others and excel in delivering outstanding customer care. Your friendly and empathetic nature makes you a great advocate for our residents and relatives.
• Administrative Skills: You are highly organized, detail‑oriented, and efficient in managing multiple tasks. Your administrative expertise ensures that our care home runs smoothly and efficiently.
• Relationship Builder: You have excellent interpersonal skills and enjoy building and maintaining relationships. Your positive attitude and strong communication skills make you a valuable team player.
• Sales Savvy: You have a basic understanding of sales principles and enjoy contributing to business development. Your enthusiasm for sales will help support our team's growth objectives.

About HC‑One

At HC‑One, kindness is more than a word. It is a belief that caring for people means caring about what matters most to them so we can support them to lead their best possible life.

To be able to provide the kindest possible care there are five values or qualities that everyone who is part of the HC‑One team shows up with, supports and coaches in each other every single day. We call these five qualities, Kindness the HC‑One Way: We are curious and ask questions, look for clues and seek to understand. We are compassionate and try to walk in the shoes of others. We're creative yet practical, using our imagination to make things happen. We are courageous in how we support residents to live the life they want, and we can always be counted on.

We champion inclusivity, fostering a workplace where everyone feels valued and can be themselves. Our diverse and inclusive workforce allows us to learn from each other and better represent the communities we serve.

Our dedicated, professional colleagues strive to always deliver outstanding care—and we care about our talented teams too, supporting them in their professional and personal growth. We are committed to developing people that work for us through robust career pathways, CPD and post‑graduate programmes. Throughout your career, HC‑One will invest in you with great opportunities to progress into regional and national roles.

Safeguarding is everyone's responsibility and therefore it is important that you are able to recognise the signs which may indicate possible abuse, harm or neglect in its different forms and know what to do if there are any concerns. All colleagues are required to attend safeguarding training appropriate to their role and to undertake additional training in associated areas. You also have the ability to seek appropriate advice and report concerns, including escalation if action is not taken.

Benefits

• Higher than average pay rates
• Paid Enhanced DBS/PVG
• Free uniform
• Company pension scheme
• 28 days annual leave inclusive of bank holidays
• Life assurance cover for all colleagues
• Award‑winning learning and development and support to achieve qualifications
• GP online – a service providing around‑the‑clock GP consultation via an interactive app – available to you and your children under 16
• An opportunity to learn from experienced colleagues as part of an outstanding and committed team
• Colleague discounts – Access to over 1600 high street discounts including carefully selected discount partners
• Wellbeing – free of charge access to an independent and confidential Employee Assistance Programme. This gives colleagues and their families access to 24/7 365 support for a whole range of issues including physical, mental and financial issues
• First‑rate working environment in a purpose‑built luxury home
• Free onsite car parking and close to local transport links
• Refer a friend scheme