Front-of-House Maestro: Guest Experience Lead

Sale e Pepe Mare; City of Westminster; On-site; GBP 80,000 - 100,000; Full time

Job summary

A new upscale restaurant in London is seeking a dynamic Maitre’d to lead the front-of-house experience. The successful candidate will oversee the host and reception team, ensuring smooth guest arrivals and a memorable dining atmosphere. With a focus on exceptional service, candidates should have proven leadership ability in an upscale environment. Benefits include private medical insurance, paid sick leave, and career development opportunities within the group.

Benefits

Private medical insurance

Paid sick leave

Study support scheme

Free meals while on duty

50% off for family & friends

Career development opportunities

Qualifications

• Proven experience as a Maitre’d or Reception Manager in a high-volume, upscale dining environment.
• Genuine passion for creating outstanding guest experiences.
• Ability to multitask and prioritise effectively.

Responsibilities

• Lead reception and hosting function ensuring smooth guest experiences.
• Act as an ambassador for the restaurant, greeting guests warmly.
• Manage seating allocations to maximise covers while maintaining service quality.
• Coordinate service flow and communication between front-of-house and back-of-house.
• Recruit, train, and inspire the reception and host team.

Skills

Exceptional customer service skills

Organisational skills

Problem-solving abilities

Leadership skills

Communication skills

Job description

A new upscale restaurant in London is seeking a dynamic Maitre’d to lead the front-of-house experience. The successful candidate will oversee the host and reception team, ensuring smooth guest arrivals and a memorable dining atmosphere. With a focus on exceptional service, candidates should have proven leadership ability in an upscale environment. Benefits include private medical insurance, paid sick leave, and career development opportunities within the group.