Front Of House Leader

Pret a Manger; Burton End; On-site; GBP 40,000 - 60,000; Full time

Job summary

A popular fast-casual restaurant chain is seeking a Front Of House Leader at Stansted Airport. You will support and coach the team to ensure exceptional customer service while maintaining high standards. Ideal candidates should have supervisory experience and a passion for food and service. The position offers a competitive salary ranging from £13.90 to £15.15 per hour, flexible shifts, and various employee benefits including free meals and career growth opportunities.

Benefits

Flexible shifts

Free meals while working

Club Pret Membership for discounts

Employee discount program

28 days paid holiday

Pension scheme

Outstanding training and development

Qualifications

• Previous supervisory experience in a fast-paced environment is essential.
• Passion for food and customer service.
• Ability to inspire and lead a team effectively.

Responsibilities

• Support, train, and coach teams to deliver outstanding service.
• Lead by example and drive high standards every time.
• Create personalized experiences to delight customers.

Job description

Join Our Team as a Front Of House Leader at Pret a Manger Unit ACS9, International Departure Lounge, Stansted Airport, Stansted CM24 1RW GBR! Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants. Are you passionate about providing exceptional customer experiences? Do you thrive in a fast‑paced environment where teamwork and coaching are paramount? If so, we want you on our team! We are seeking enthusiastic Leaders who will play a pivotal role in ensuring that our customers have the best experience in our shops.

Overview

As a Leader, you will support, train, and coach our teams to deliver outstanding service and uphold our high standards. Your leadership is crucial to the smooth running of each shift, as you take ownership to guarantee the success of our stores alongside our Managers. You'll be the eyes and ears for front‑of‑house operations, ensuring everything runs seamlessly. But that's not all - at Pret, we invest in your growth! You'll gain valuable skills and knowledge through our Training Academy, opening doors to future management opportunities. Join us in shaping the culinary experience and making every bite delightful for our customers!

Key Responsibilities

• Lead the team by example, showing genuine care for our customers' happiness.
• Driving high standards every time, whether that's through the quality of a coffee or the appearance of a sandwich.
• Create personalized experiences that connect with each customer on a personal level.
• Be the friendly face of Pret, inspiring your team to do the same.
• Delight customers by providing helpful answers to their questions and staying updated on our delicious offerings and exciting promotions.
• Treat every colleague and customer with warmth, kindness, and respect, making Pret a welcoming place for all.

If you have previous supervisory experience and a passion for food and customer service, apply now!

About Pret a Manger

Pret a Manger is a beloved international fast‑casual restaurant chain known for its fresh, natural ingredients and commitment to providing outstanding customer experiences. With a focus on quality, sustainability, and innovation, we're dedicated to delighting our customers every day. Our food is handmade in our shop kitchens throughout the day and anything we don't sell, goes to charity. Our coffee is 100% organic (and always will be) and our Coffee Fund is supporting the next generation of farmers. It's (partly) what we think makes Pret special.

As this role is based in an airport, all successful applicants will need to apply for an airport security pass (Pret A Manger will pay for this). As part of the process, you must be able to provide five years of references – these can be Employment, Self‑Employed, Unemployment, School/Education, or Agency.

Pay & Benefits

• £13.90 to £15.15 per hour (Inclusive of weekly mystery shopper bonus of £1.25 per hour)
• Flexible shifts
• Free meals while you’re working
• Club Pret Membership, with 50% off food and 5 free drinks a day.
• Earn an extra £5 when you start to work between 3 am and 5 am
• Earn up to £200 cash when you successfully refer a friend
• 28 days paid holiday (pro-rata if you’re part‑time)
• Virtual GP
• Employee discount program (retail, food, restaurants, gym, etc)
• Free shoes
• Rewards for being outstanding
• Pension scheme
• Length of service reward
• And more…

Unique Airport Benefits

• Free parking
• Up to 80% discount on travel to the airport with public transport (More information on Stansted Airport Website)
• Free car park while you are on holiday
• Discounted shopping at Stansted Airport

Career Growth

• Outstanding training and development (Over 85% of our managers have been internally promoted with many joining as a Team Member).
• Grow with us and earn professional qualifications: we offer Apprenticeships Level 3
• Use of our internal “Opportunity Network” to see all of our available Pret jobs both within our shops and at our Support Centre, 75B.