Front Of House Coordinator

Portico; City of Edinburgh; On-site; GBP 25,000 - 30,000; Full time

Job summary

A UK-based service provider in Edinburgh is seeking a Front of House Coordinator to create a positive visitor experience in a multi-tenanted office building. The ideal candidate will possess strong attention to detail, customer service experience, and the ability to multitask. This position is crucial for fostering relationships with tenants and ensuring smooth operations on-site. Competitive salary of £30,000 is offered along with benefits.

Benefits

Excellent holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Recommend a Friend Bonus Scheme

Thank you voucher scheme

24-hour personal helpline

Access to discounts and benefits platform

Training Academy opportunities

Qualifications

• Strong attention to detail and initiative.
• Comfortable being the sole team member on site.
• Excellent people skills and adaptability.

Responsibilities

• Provide a friendly welcome and customer assistance onsite.
• Work closely with the facilities manager and service providers.
• Focus on building strong relationships with tenants.

Skills

Customer Service Experience

Attention to Detail

Flexibility

Multitasking

Job description

Company Description

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!

Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.

Job Description

Portico are on the lookout for a Front of House Coordinator, for a multi-tenanted office building in Edinburgh.

The overall aim of the Front of House Coordinator is to work alongside the facilities manager and other service providers to create and cultivate a positive visitor experience.

The Front of House Coordinator will provide a friendly welcome, customer focused assistance onsite and a fond farewell to create lasting memories for visitors & occupiers.

They will have a fantastic knowledge of the building's operations and work closely with the client to innovate regularly.

Shifts: 40 hours per week, shifts from 8am-5pm Mon-Fri.

Salary: £30,000

Qualifications

The successful candidate will have strong attention to detail and the natural initiative to take tasks on automatically. They must be a people person and show good levels of flexibility and adaptability to look after differing client needs. Passionate and an excellent multitasker, the successful candidate will be the go-to person in the building and will need to focus on building strong and lasting relationships with the tenants.

Customer Service Experience Is Required For The Role.

This is a stand-alone reception role. So, the successful candidate must be comfortable to be the sole Portico team member on site, whilst being a part of a larger team within the portfolio.

Benefits

• Excellent holiday allowance
• Pension contributions
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.