Front of House / Administrator

Hill Dickinson; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading law firm is seeking a Front of House / Administrator located in London. The role focuses on delivering high levels of client care while handling various administrative duties including welcoming visitors and managing meeting arrangements. The ideal candidate will possess strong communication and organizational skills, with the ability to maintain a professional appearance and complete tasks accurately. Additional benefits include 25 days annual leave, flexible working, and various health schemes.

Benefits

25 days’ annual leave

Flexible, agile and home working

BUPA health insurance

Permanent health insurance

Flexible pension scheme

Enhanced family leave policies

Qualifications

• Strong attention to detail and ability to produce accurate work.
• Willingness to work outside of normal hours if business needs dictate.

Responsibilities

• Receive and welcome visitors, ensuring excellent hospitality.
• Coordinate meetings, events, and maintain immaculate meeting rooms.
• Handle administrative tasks like booking couriers and maintaining directories.
• Manage team diaries and travel arrangements.
• Draft correspondence and prepare standard documentation.

Skills

Excellent communication and telephone skills

Well-practised organisational skills

Proficient listening skills

Ability to work well under pressure

Teamwork skills

Ability to work under own initiative

Calm and professional manner

Flexibility in approach

Job description

Role

Front of House / Administrator

Hours

09:00 – 17:00, Monday to Friday (35 hours per week)

Department

Yachts – Marine Business Group

Location

London – Jermyn Street

Office requirement

5 days a week

Benefits

• 25 days’ annual leave
• Birthday privilege day and Christmas shutdown
• Holiday buy, sell and carryover scheme
• 2 charity volunteering or pro bono days
• Flexible, agile and home working
• BUPA
• Permanent health insurance
• Flexible pension scheme
• Medicash
• EAP with access to counselling
• Enhanced family leave policies
• Access to 10 days fully subsidised emergency or back-up care per year
• Life assurance
• Annual travel season ticket loan
• Dress for your day policy
• Bespoke training and development opportunities
• Financial contribution towards home working equipment

Role overview

Your role as Front of House / Administrator is to ensure the highest level of client care and personal service is provided to all employees, visitors and clients within Hill Dickinson.

Introduction to the role

Your role as Front of House / Administrator is to ensure the highest level of client care and personal service is provided to all employees, visitors and clients within Hill Dickinson.

Introduction to the team

The successful candidate will join the Yachts team in London which consists of 17 legal professionals servicing clients across the globe.

Key responsibilities

• Receive and welcome visitors, liaising with Hill Dickinson hosts and offering hospitality as directed
• Coordinate meetings, conference calls, events, training sessions and arrange and deliver catering where required while demonstrating a keen attention to detail to all elements of service and presentation
• Carry out regular meeting rooms checks including the reception area to make sure that they are tidy and clean at all times to an impeccable standard
• Developing good working relationships with both internal colleagues and external clients and contacts as required, promoting a positive working culture and environment
• Prepare and make drinks for clients and visitors.
• Monitor catering levels and order stock as required
• Present a professional image of the firm at all times whilst maintaining a friendly and helpful manner when dealing with clients, potential clients, stakeholders and colleagues
• Act as Fire Marshall for client facing areas
• Undertake any administrative duties which include but are not limited to the following;
• Booking couriers and maintenance of invoice and spreadsheets
• Stationery orders- including supply of branded items and marketing packs for meeting rooms and reception areas
• Regular updating of information in telephone directory lists and company directories within the telephone system and Hill Dickinson Intranet to include new starters
• Maintenance of weekly absence list
• Diary management
• Coordinating team diaries and arranging travel
• Ensuring regular and efficient billing and monitoring retainer arrangements
• General ad-hoc administration tasks
• Draft correspondence and prepare standard documentation
• Carry out copying, archiving, organisation of client files and filing systems, including electronic filing
• Support Monaco Office Manager with ad hoc tasks as required (such as preparing the pre-bills, coordinating the Monaco’s files spreadsheet, preparing Letters of Engagement when needed).
• General support and coordination with Facilities re. office maintenance issues

What we are looking for

• Excellent communication and telephone skills.
• Well-practised organisational skills including the ability to prioritise
• Proficient listening skills.
• Able to work well under pressure
• The ability to work as part of a team
• The ability to work under their own initiative
• A calm and professional manner
• Flexibility in approach and willingness to work outside of normal hours if business needs dictate.
• Able to produce accurate work with strong attention to detail