Front of House Account Manager

Chartwells Independent; Greater London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading guest services provider in London is seeking a Front of House Account Manager to lead a dedicated team, oversee operations, and deliver exceptional experiences for a prestigious financial client. This full-time role demands strong leadership and communication skills, with responsibilities that include managing on-site events, maintaining high standards of service, and analyzing performance data. The ideal candidate is detail-oriented and passionate about customer service, offering opportunities for growth and community involvement.

Benefits

Travel and grocery discounts

Contributory pension scheme

Wellness programs

Learning and development opportunities

Paid day off for community service

Free lunch for employees

Qualifications

• Strong managerial and leadership experience.
• Proficient in business administration.
• Ability to work independently.
• Experience in customer service excellence.

Responsibilities

• Inspire and engage the team towards service excellence.
• Forge strong relationships and gain excellent reputation.
• Deliver on-site meetings and events ownership.
• Prepare insightful performance reports.
• Manage unit costs and ensure purchasing compliance.

Skills

Customer service

Leadership

Communication

Attention to detail

Data analysis

Job description

We are looking for an outstanding Front of House Account Manager to lead with poise, discretion, and a commitment to excellence.This role is centred on delivering a seamless, high-touch service experience, where polished presentation and thoughtful attention to detail set the standard.As the primary representative of our client’s brand, you will shape a welcoming environment that feels effortless, refined, and consistently exceptional.

You will manage a team of 14 ambassadors across two city-based buildings, overseeing Ground Floor Reception, Meetings and Events, and Switchboard operations for a prestigious financial services client in the City of London.United by a shared vision, the team strives to anticipate requirements, enhance every point of contact, and go beyond expectations at every opportunity.

Type of Contract:Full-time, Permanent

Hours: 40 per week (Monday-Friday; shift rota basis between 7 AM – 7 PM with some flexibility as per business needs)

What will you get?

• Financial Freedom:Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards! PLUS free lunch for all Rapport Ambassadors on site!
• Secure Your Future:Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health Matters:Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive Personally & Professionally:Unlock endless learning and development opportunities to elevate your career!
• Celebrate Excellence:Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community:Take one paid day off annually to support a cause you’re passionate about!

Main Responsibilities

• Inspire, engage and guide the team towards the achievement of service excellence, ensuring exceptional operational standards in all areas.
• Provide a high profile, visual presence throughout the buildings and Front of house areas in order to forge strong relationships and gain an excellent reputation.
• Proactively suggest innovation and new ways of working across all offices in line with client expectation ready for implementation.
• Oversee delivery of all on-site meetings and events and full ownership of the client meeting rooms.
• Demonstrate strong data analysis skills, preparing and delivering insightful monthly and quarterly reports to track performance and identify improvement opportunities.
• Analyse and manage all unit costs effectively and ensure full purchasing compliance.

The ideal candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together.
• The nature and culture of the organisation require this individual to be passionate about outstanding customer service, collaborative teamwork and an excellence performance.
• Strong managerial and leadership experience.
• Proficient in business administration.
• Ability to work independently.
• Excellent communication skills on all levels.
• High level of attention to detail.

About us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.

Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.

Job Reference: rapport/TP/133029/7001/RCFAM