Front Desk Receptionist

Four Seasons Hotels Limited; Greater London; On-site; GBP 30,000 - 36,000; Full time

Job summary

A prestigious luxury hotel in Greater London is seeking a Front Desk Associate to offer exceptional guest experiences. Duties include managing arrivals and departures, handling check-in/out procedures, and responding to guest inquiries. The ideal candidate will have front desk experience, excellent interpersonal skills, and a passion for hospitality. Comprehensive benefits include a competitive salary package, training opportunities, and complimentary nights in hotel locations worldwide.

Benefits

Competitive salary package

Opportunities for commission

40-hour working week

Training and career development

Complimentary hotel nights

Free meals on duty

Holiday entitlement up to 33 days

Life insurance while on duty

Bupa Dental and MediCash plan

Cycle to Work scheme

Employee events

Salary advance benefit

Qualifications

• Essential experience in a hotel front desk role.
• Strong communication and customer service orientation.
• Ability to multitask and manage pressure effectively.

Responsibilities

• Greet guests and manage their arrival and departure.
• Handle check-in/check-out procedures with efficiency.
• Respond promptly to guest requests and concerns.

Skills

Front desk experience

Communication skills

Interpersonal skills

Multitasking

Computer proficiency

Tools

Opera PMS

Job description

What You’ll Do

• Greet guests warmly and manage all aspects of their arrival and departure.
• Handle check‑in/check‑out procedures efficiently using Opera PMS.
• Respond to guest requests, questions and concerns promptly and professionally.
• Liaise with other departments to ensure guest needs are met and special requests are fulfilled.
• Maintain accurate records and process payments securely.
• Provide local knowledge and recommendations to enhance the guest experience.
• Uphold Four Seasons’ standards of service and presentation at all times.

Qualifications

• Previous front desk experience in a hotel is essential.
• Excellent personal presentation and interpersonal skills.
• Strong communication skills, both written and verbal.
• Ability to multitask and remain calm under pressure.
• Proficiency in computer systems; Opera PMS experience preferred.
• A genuine passion for hospitality and delivering outstanding guest service.

Benefits

• £35,500.00 package including hotel service charge and salary.
• Opportunities to earn commission on upselling.
• 40‑hour working week.
• Excellent training and career development opportunities.
• Up to 20 complimentary nights at any Four Seasons Hotels or Resorts around the world with years of service.
• Free meals at Pepys while on duty, including fruits, coffee/tea, and fizzy drinks available throughout the day.
• Up to 2 paid Wellness Days per year.
• Holiday entitlement increases with length of service up to 33 days.
• Free life insurance while on duty.
• Bupa Dental and MediCash plan available.
• Opportunities to build a successful global career.
• Season Ticket Loan & Cycle to Work scheme.
• Free uniform dry cleaning.
• Employee Experience: Annual themed employee party and various social, charitable, and sporting events.
• Access to Wagestream - a salary advance benefit.
• Employee Recognition Programmes.
• ...and many more surprises to discover!

Location: Set in the heart of the City, overlooking Tower Bridge and the Tower of London. The Four Seasons Hotel London at Tower Bridge is a five‑star, grade II listed building with 100 rooms, 41 residential apartments, a stunning ballroom, 5 meeting rooms, a spa, and a world‑class food and beverage offering. Join one of London’s most iconic luxury destinations and become the welcoming face of Four Seasons Hotel London at Tower Bridge.