Front Desk Receptionist

Four Seasons Hotels and Resorts; Greater London; Hybrid; GBP 36,000; Full time

Job summary

A luxury hotel chain in London is seeking a Front Desk Receptionist to enhance guest experiences. You will provide a warm welcome and exceptional service from arrival to departure, ensuring guests feel genuinely cared for. Ideal candidates have over a year in a luxury environment and possess excellent communication skills. Join a team that values its employees with a competitive salary package and numerous benefits.

Benefits

£36,000 package made of salary and F&B service charge

Excellent Training and Career Development opportunities

Up to 20 complimentary nights at any Four Seasons Hotels or Resort around the world with years of service

Free meals at Zest while on duty

Holiday entitlement increases with years of service up to 33 days off

Free Life Insurance while on duty

Season Ticket Loan & cycle to work scheme

Free Uniform dry cleaning available

Employee Experience: Annual Themed Employee Party and many social events

Access to Wagestream - a salary advance benefit

Qualifications

• One+ years of experience working within a luxury hotel or similar environment.
• Understanding the importance of guests' preferences.
• The Right to Work in the UK.

Responsibilities

• Deliver a personalised check-in and check-out experience.
• Respond to guest enquiries in person and by phone.
• Handle special requests with creativity and care.
• Resolve concerns with empathy and discretion.
• Stay informed about hotel operations and events.
• Personalise service to create memorable guest experiences.

Skills

Excellent interpersonal and communication skills

Cross-cultural sensitivity

Customer service orientation

Guest-centricity

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About the location:

Surrounded by the capital's greenery and most coveted shopping streets, Four Seasons Hotel London at Park Lane seamlessly balances award-winning design with the city's high notes. Take in views of Hyde Park from sun-drenched rooms and our rooftop spa, enjoy a leisurely meal on our one-of-a-kind al fresco terrace, then stroll to explore London's famous sights.

Four Seasons Hotel London at Park Lane is looking for a Front Desk Receptionist to join the team.

About the role:

As a Front Desk Receptionist at Four Seasons Park Lane, you'll be at the heart of the guest experience, offering a warm welcome and seamless service from arrival to departure. This role is key to creating lasting impressions, ensuring every guest feels genuinely cared for and supported throughout their stay.

What you will do:

• Deliver a personalised check-in and check-out experience with warmth, efficiency and professionalism
• Respond to guest enquiries, both in person and by phone, regarding hotel services, amenities, directions and local recommendations
• Handle special requests with creativity and care, always aiming to exceed expectations
• Resolve any concerns with empathy and discretion, turning challenges into opportunities to enhance the guest experience
• Stay informed about in-house events, key personnel and hotel operations to provide accurate and helpful information
• Look for thoughtful moments to personalise service and create memorable experiences for every guest

What you bring:

• One+ years of experience working within a luxury hotel or similar environment
• Excellent interpersonal and communication skills
• Cross-cultural sensitivity and customer service orientation
• Guest-centricity and understanding the importance of guests' preferences.
• The Right to Work in the UK

Just some of the benefits Four Seasons Hotel London at Park Lane employees enjoy:

• £36,000 package made of salary and F&B service charge
• Excellent Training and Career Development opportunities
• Up to 20 complimentary nights at any Four Seasons Hotels or Resort around the world with years of service.
• Free meals at Zest while on duty including fruits, coffee/tea and ice cream available throughout the day
• Holiday entitlement increases with years of service up to 33 days off
• Free Life Insurance while on duty.
• Opportunities to build a successful career with global potential
• Season Ticket Loan & cycle to work scheme
• Free Uniform dry cleaning available
• Employee Experience: Annual Themed Employee Party and many social, charitable and sporting events throughout the year.
• Access to Wagestream - a salary advance benefit
• Employee Recognition Programmes
• & many, many more surprises to discover!

We look forward to receiving your application!