Front Desk Manager Front Desk Manager

LGH Hotel Management; Whitehall; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading hotel management company seeks a Front Office Manager in Whitehall. You will oversee front desk operations, manage staff, and ensure exceptional guest experiences in a luxury environment. The ideal candidate will have significant leadership experience in hospitality and a strong guest-first approach. Attractive employee benefits include shopping discounts, legal advice, and team recognition programs.

Benefits

Shopping discounts

Eye care

Free meals on duty

Qualifications

• Proven experience in a front office leadership role within luxury or lifestyle hospitality.
• A guest-first mindset and a passion for creating memorable experiences.
• Strong leadership, communication, and problem-solving skills.

Responsibilities

• Oversee day-to-day operations of the front desk.
• Lead, coach, and inspire a team of receptionists.
• Handle guest feedback and resolve issues.

Skills

Leadership

Communication

Problem-solving

Tools

PMS

POS

Job description

Responsibilities

• Oversee the day-to-day operations of the front desk, ensuring smooth check-ins, check-outs, and guest interactions.
• Lead, coach, and inspire a team of receptionists, night auditors, and guest service agents.
• Handle guest feedback and resolve issues with professionalism and care.
• Collaborate with Housekeeping, Concierge, and F&B to deliver seamless service.
• Monitor performance metrics, staffing, and training to uphold 5-star standards.
• Champion a culture of warmth, efficiency, and attention to detail.

Qualifications

• Proven experience in a front office leadership role within luxury or lifestyle hospitality.
• A guest-first mindset and a passion for creating memorable experiences.
• Strong leadership, communication, and problem-solving skills.
• Familiarity with hotel systems (PMS, POS) and front office procedures.
• Impeccable grooming, presence, and professionalism.

About LGH Hotels Management

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.

Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.

Benefits

• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty