Front Desk Host – Guest Experience & Growth

Aimbridge; Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hospitality company is seeking a Front Office team member in Manchester. In this role, you will manage guest check-ins and check-outs, provide outstanding customer service, and assist in maximizing room occupancy. Key skills include excellent communication, strong organizational abilities, and attention to detail. Basic computer skills and familiarity with hotel management software are preferred. Join a passionate team dedicated to delivering exceptional guest experiences.

Benefits

Industry leading training and leadership development opportunities

Hotel discounts portfolio wide

Access to Stream for pay as it is earned

24/7 employee assistance programme

Uncapped incentives to reward contributions

Qualifications

• Excellent verbal and written communication skills for effective guest interaction.
• Strong organizational skills to manage reservations and front desk operations.
• Detail-oriented to minimize inaccuracies in guest information and bookings.
• Basic computer proficiency and familiarity with hotel management software.

Responsibilities

• Ensure smooth check-in and check-out processes for guests.
• Maximize room occupancy and promote hotel services through upselling.
• Provide support to colleagues to maintain first-class guest experience.
• Comply with health and safety legislation and hotel security protocols.

Skills

Communication skills

Organisational skills

Attention to detail

Technical skills

Tools

Microsoft Office

Opera

Fidelio

Job description

A leading hospitality company is seeking a Front Office team member in Manchester. In this role, you will manage guest check-ins and check-outs, provide outstanding customer service, and assist in maximizing room occupancy. Key skills include excellent communication, strong organizational abilities, and attention to detail. Basic computer skills and familiarity with hotel management software are preferred. Join a passionate team dedicated to delivering exceptional guest experiences.