Front Desk Guest Experience Specialist

Crowne Plaza Docklands-Front Office/Reception; Greater London; On-site; GBP 22,000 - 28,000; Full time

Job summary

A prominent hotel in East London is looking for a friendly and efficient Receptionist to create memorable guest experiences. The ideal candidate will have great communication skills, be detail-oriented, and thrive in a fast-paced setting. Responsibilities include handling check-ins, providing local information, and coordinating with the team to ensure a smooth operation. Join this dynamic team and enjoy an exciting work environment with competitive benefits.

Benefits

Discounted hotel room rates

Enhanced leave policies

Flexible working arrangements

Employee Assistance Programme

Social and wellness events

Free meals on duty

Qualifications

• A people person with a knack for making connections and creating memorable guest experiences.
• Great communication skills, effortlessly handling guest inquiries.
• Detail-focused and organised, ensuring every reservation goes off without a hitch.

Responsibilities

• Be the first smile guests see and the friendly voice they remember.
• Handle check‑ins, check‑outs, and everything in between efficiently.
• Become the local expert, ready to dish out the best spots for guests.

Skills

Communication skills

Detail-oriented

Organizational skills

Problem-solving

Team player

Customer service

Job description

A prominent hotel in East London is looking for a friendly and efficient Receptionist to create memorable guest experiences. The ideal candidate will have great communication skills, be detail-oriented, and thrive in a fast-paced setting. Responsibilities include handling check-ins, providing local information, and coordinating with the team to ensure a smooth operation. Join this dynamic team and enjoy an exciting work environment with competitive benefits.