Front Desk & Guest Experience Associate

RBH; Greater London; On-site; GBP 25,000; Full time

Job summary

A leading hospitality management company is seeking a Receptionist for its Crowne Plaza Docklands location in London. The ideal candidate will have strong communication skills and a can-do attitude, focusing on delivering exceptional guest service. Responsibilities include managing guest queries, performing check-in/out procedures, and ensuring accurate data entry. Excellent training is provided for those without prior experience. A full-time position with various benefits is offered.

Benefits

Discounted hotel room rates

Extra holiday for birthdays

Flexible working arrangements

Pension

Free meals on duty

Free car parking and gym access

Qualifications

• Ability to maintain a positive and calm outlook during challenges.
• Intuition and creativity in providing guest experience.

Responsibilities

• Act as the main point of contact for guest queries.
• Perform check-in and check-out procedures.
• Prepare information for group check-ins.
• Daily check of open balances.

Skills

Outstanding communication skills

Customer service experience

Can-do attitude

Computer literacy

Job description

A leading hospitality management company is seeking a Receptionist for its Crowne Plaza Docklands location in London. The ideal candidate will have strong communication skills and a can-do attitude, focusing on delivering exceptional guest service. Responsibilities include managing guest queries, performing check-in/out procedures, and ensuring accurate data entry. Excellent training is provided for those without prior experience. A full-time position with various benefits is offered.