Front Desk Agent - Front Office - Jumeirah Lowndes

Jumeirah Group; United Kingdom; On-site; GBP 40,000 - 60,000; Full time

Job summary

A luxury hotel group in London is seeking a Front Desk Agent to provide exceptional guest services. The successful candidate will greet guests warmly, manage check-in and check-out processes, and assist with reservations. Strong communication skills and knowledge of Opera Cloud are preferred, alongside the ability to work in a fast-paced environment. This full-time role offers competitive benefits including professional development opportunities and a supportive workplace environment.

Benefits

Colleague discounts on food and hotel stays

Health care and insurance benefits

Access to learning and development programs

Qualifications

• Excellent communication skills in person and by phone.
• Preferred knowledge of Opera Cloud for managing guest services.
• Ability to quickly learn various software for accurate information input.

Responsibilities

• Greet guests in a friendly manner and at all times.
• Assist guests with check-in and provide information about hotel facilities.
• Accurately manage check-in/check-out details in the computer system.
• Adhere to hotel's credit policy and manage reservations.
• Maintain high standards of behaviour and appearance.

Skills

Excellent interpersonal skills

Communication skills

Knowledge of Opera Cloud

Ability to learn computer software

Team collaboration

Job description

Front Desk Agent - Front Office - Jumeirah Lowndes

United Kingdom

Trending

Job Description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences.

From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

About the Hotel

Jumeirah Lowndes is a boutique hotel located in Belgravia, one of London’s most exclusive neighborhoods. The contemporary retreat is located just moments away from key attractions including Hyde Park and the Royal Albert Hall. Guests have complimentary access to all facilities at the nearby Jumeirah Carlton Tower, including the health club and spa.

About the Job

An opportunity has arisen for a Guest Service Executive/ Front Desk Agent to join us Jumeirah Lowndes.

The main duties and responsibilities of this role are:

• Greet all guests at any time in a friendly and helpful manner and attempt to learn and use guest's name at every opportunity. Register arriving guests ensuring that full details are obtained on the registration form in accordance with established procedures.
• Assist guests to their rooms on checking in, explain and endeavour to sell & cross sell the hotel's food and beverage facilities. Explain all the facilities in the room, e.g. heating, television, hairdryer etc. Assist guest with luggage.
• Enter all arrivals' check in / out details accurately in the computer and modify any information correctly with particular care towards spelling and room rates.
• Ensure that the hotel's credit policy is adhered to at all times, with particular care to the established policy on "chance guests".
• Make reservations at such times as when the Reservations office is unable to do so.
• Always deport yourself in keeping with high standards of behaviour and appearance expected of Jumeirah International in your attitude towards guest and colleagues alike.

About you

The ideal candidate for this position will have the following experience and qualifications:

• Excellent interpersonal and communication skills, both in person and by telephone.
• Knowledge of Opera Cloud is preferred.
• Ability to learn multiple computer software and accurately input information into the systems.
• Ability to work cohesively with co-workers both within and outside of your department.
• Must be available to work weekends, day, evenings and holidays.

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Health care and insurance benefits
• Locally competitive salary and incentive structure
• Dry Cleaning of uniform or Business attire
• Meals on Duty
• Employee Assistance Program
• Wellness Benefits – Chiropodist, Flu Jabs, and more.

Job Info

• Job Identification 111665
• Job Category Rooms
• Posting Date 11/03/2025, 02:11 PM
• Degree Level No Formal Education
• Job Schedule Full time
• Locations CARLTON TOWER JUMEIRAH, London, GB