FRIGHT NIGHTS Senior Event Host

Merlin Entertainments Group; Chertsey; On-site; GBP 10,000 - 40,000; Full time

Job summary

Join a leading company as a Fright Nights Senior Event Host at Thorpe Park, where you will help deliver seamless operations and outstanding guest experiences during our exciting seasonal events. This role offers competitive pay, ongoing training, and various employee benefits, ensuring a rewarding and engaging work environment.

Benefits

20 free Merlin Magic Pass tickets

25% discount in retail shops and restaurants

40% discount off LEGO online

Free bus from Staines station

Fortnightly pay

Free staff parking

Ongoing training and development

Access to 30,000+ employee discounts

Qualifications

• Friendly, outgoing, and engaging individual.
• Experience in operational and entertainment roles valued, but not required.
• Passionate about delivering quality service.

Responsibilities

• Ensure smooth operation of Fright Nights attractions.
• Deliver great guest experiences across the resort.
• Manage team performance and maintain attraction standards.

Skills

Customer service skills

Good communicator

Teamwork

Energetic

Enthusiastic

Job description

What you'll bring to the team

Fright Nights Senior Event Host

Location:Thorpe Park,

Hours:Full time, part time, weekends & holidays

Contract Type:Seasonal, until November 2025

To achieve a smooth operation of our Fright Nights Event Offering while delivering great experiences to our guests and promoting optimal operational throughputs for our attractions and scare zones. Taking ownership of individual attractions and motivating the team in a fun and engaging way.

Responsibilities:

• Batching of guests when working on a range of our Fright Night Attractions and offerings
• Recording hourly throughputs
• Delivering great experiences and interactions to guests across the resort
• Following trained out systems and procedures to ensure a safe working environment for both staff and guests
• Ensuring all workplaces are tidy and presentable at all times and taking on ad hoc cleaning duties when required
• Gaining a strong knowledge of our offerings to assist with any guest queries or questions
• Ensuring all levels of communication are professional and are in line with training and brand guidelines
• Taking ownership of the overall performance and running of the attractions
• To be proactive in giving instructions to your team to ensure all targets are met and the operation remains smooth
• Responsible for the organisation of the attractions ensuring team members breaks are adhered to without impacting the operation
• Ensuring attraction standards are met and always maintained
• Help to drive operational efficiency via queue-line management
• To complete daily opening and closing checks and to report any issues to the relevant manager
• Be a positive, engaging and approachable person who thrives off working in a fastpaced environment

Qualifications & Experience

We are looking for friendly, outgoing, and engaging Event Hosts to help deliver a smooth operation for our Fright Night 2025 offerings, putting the guest experience at the forefront of the role.

• Be able to work in a team and alone.
• Good communicator.
• Customer service skills.
• Previous experience is not a necessity, but any operational and entertainments experience would be helpful.
• Energetic and enthusiastic.
• Passionate about delivering quality service to our guests.

Benefits

• Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
• 25% discount in our retail shops and restaurants
• 40% discount online off LEGO, and much more!
• Free bus from Staines station for all employees
• Fortnightly pay
• Free staff parking
• Ongoing training & development to have alonger-termcareer in Merlin
• Access to Perks at Work which 30,000+ national & local employee discounts

If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email [e-mail] one of the team will get back to you as soon as possible.

Pay Range

From GBP £12.27/Hr.