French Speaking Inbound Customer Service Advisor

MTrec Ltd; North East; Hybrid; GBP 25,000 - 32,000; Full time

Job summary

A leading customer service provider in the UK seeks a motivated Customer Service Advisor fluent in French. You will handle inbound calls and administration tasks, ensuring a great experience for French customers. This role offers remote/hybrid work and exceptional training opportunities in a friendly team environment.

Benefits

Training and Development opportunities

Friendly team environment

Great progression opportunities

Accessible offices

Qualifications

• Fluent or Professional level French is essential.
• Previous customer service experience required.
• Positive and motivated attitude are important.

Responsibilities

• Taking inbound customer service calls.
• Handling various administration tasks.
• Delivering customer experience for French customers.

Skills

Fluent or Professional level French

Customer service experience

Positive attitude

Desire to succeed

Customer focused

Job description

Benefits

• The opportunity to work with an award-winning team who are at the pinnacle of their industry

• Incredibly friendly team working environment

• Training and Development opportunities

• Easily Accessible offices.

• Great progression opportunities!

The Company You’ll Work For

MTrec Commercial are proudly supporting our market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in French The company are ideally situated just south of Newcastle City Centre, and have excellent links to public transport; however, you do not have to live local as this role is remote/Hybrid however, you must live within a reasonable distance to travel to the office. The company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals.

The Role You’ll Be Doing

• Taking inbound customer service calls.

• Handling a range of administration tasks.

• Delivering a great customer experience for French based customers both via email and on the telephone

• First contact resolution of customers and client’s queries, requests, orders and complaints

• Provide support to the team.

• The role will be working Monday to Friday 8am – 4pm

The Person

• Fluent or Professional level French is essential

• Previous experience customer service experience.

• Positive and motivated attitude to work

• Desire to succeed and develop

• Customer focused and attentive