French Speaking Customer Service Order Processor

K2 Recruitment; Bicester; On-site; GBP 28,000; Full time

Job summary

A staffing agency is seeking a French Speaking Customer Care Order Processor in Bicester. This role involves inputting customer orders, managing queries, and ensuring compliance with regulations. Ideal candidates are fluent in French, have data entry experience, and excellent attention to detail. Offering a competitive salary of £27,500 with a 10% bonus and 25 days paid leave plus holidays. Apply swiftly, as this opportunity won't last long.

Benefits

25 days holiday plus bank holidays

10% performance bonus

Qualifications

• Fluency in French is essential for communication with customers.
• Previous experience in data entry is preferred.
• Strong attention to detail and ability to prioritize tasks required.

Responsibilities

• Input customer orders into the system accurately.
• Manage and respond to customer queries effectively.
• Monitor orders and liaise with logistical personnel.

Skills

Fluent in French

Data entry experience

Attention to detail

Communication skills

Tools

CRM Salesforce

Job description

Bicester, Commercial/Office Division

Job Summary

An exciting opportunity has arisen to join a Bicester-based company as a French Speaking Customer Care Order Processor. If you enjoy being part of a large team working towards a common goal this could be the role for you.

This permanent role is a wonderful opportunity to work for a professional and innovative global company who are a leader in their field of expertise.

Responsibilities

• Input customer orders into the ordering system, ensuring all information is up to date
• Receiving and sorting inbound customer orders ready for processing
• Preparing and shipping outbound mail
• Manage and respond to queries
• Monitor orders and liaising with logistical personnel to ensure delivery times
• Process orders in compliance with Corporate Work Instructions
• Validate customer orders and communicate directly with customers when required
• Scan file customer paperwork
• Cut & Scan impressions for custom device orders
• Create and manage order queries in CRM Salesforce
• Capture customer interactions in CRM Salesforce, including customer complaints in compliance with regulatory requirements
• Process orders to meet department quality and productivity targets
• Develop good rapport with customers

Qualifications

To be considered for the Customer Care Order Processor role you will be fluent in French, have previous data entry experience ideally from within a similar role, have excellent attention to detail, and fabulous concentration. You must possess the ability to prioritise and juggle workloads, with a drive to meet and surpass goals. You must be logical in your approach to work with excellent communication skills and confidence to liaise with colleagues globally. As this is primarily a data entry role you must be comfortable sitting at a computer and entering data repeatedly.

Compensation and Working Hours

Hours of work are Monday to Friday 9 am until 5 pm and 25 days plus your Birthday and bank holidays, this role is offering £27,500 per annum plus a 10% bonus.

This role will not be around for long, please apply today.

Recruitment Agency

K2 Recruitment is acting as an Employment Agency in relation to this vacancy.

K2 Recruitment, 5 London Road, Bicester, Oxfordshire OX26 6BU
Tel: [phone] or 01295 709300 . Fax: [phone]
Email: [e-mail]