French Speaking Customer Service Administrator

Murray Recruitment; Scotland; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency is seeking a Customer Service Advisor (French Speaking) to join a dynamic team. This role involves delivering exceptional service via multiple communication channels, handling customer inquiries, processing orders, and supporting sales initiatives. Candidates must be fluent in French and English, with additional European languages being an advantage. Offering competitive salary, profit share scheme, healthcare benefits, and hybrid working after training.

Benefits

Competitive salary

Profit share scheme

Healthcare plan

25 days annual leave plus holidays

Hybrid working available after training

Qualifications

• Fluent in both French and English to business level, written and verbal.
• Proficiency in additional European languages such as German or Italian is an advantage.
• Strong commercial awareness and passion for customer rapport.
• Proven ability to deliver exceptional customer service.

Responsibilities

• Handle customer enquiries via calls, emails, live chat, and web.
• Communicate about orders, delivery updates, returns, and product issues.
• Process orders and quotations promptly through multiple channels.
• Manage product and technical enquiries effectively.
• Identify sales opportunities through cross-selling and upselling.

Skills

Fluent in French and English

Proficiency in German or Italian

Strong commercial awareness

Exceptional customer service delivery

Excellent communication skills

Ability to multitask and prioritize

Strong IT literacy

Friendly and cooperative attitude

Job description

Murray Recruitment are recruiting a Customer Service Advisor (French Speaking) for our client based in Lanarkshire.

Role Overview

This is an exciting opportunity to join a dynamic customer service team where you will play a key role in providing exceptional service to customers across various communication channels. The successful candidate will thrive in a fast-paced environment, ensuring every customer receives a 5-star experience while supporting the wider sales and technical teams.

Key Responsibilities

• Handle customer enquiries via inbound calls, emails, live chat, and web, ensuring each interaction is managed from start to finish with exceptional care.
• Communicate clearly with customers regarding orders, delivery updates, returns, and product issues.
• Process orders and quotations promptly via multiple channels, ensuring responses within the same working day.
• Manage product and technical enquiries, using effective questioning to understand needs and provide accurate recommendations.
• Follow up on payments and reminders, particularly for Continental Europe accounts.
• Liaise with internal teams, including technical departments and external sales, to meet customer needs.
• Identify opportunities to grow sales through cross‑selling and upselling.
• Maintain accurate and up-to-date customer account records.
• Support future live chat and web-based service developments for Europe.
• Perform additional duties as required to uphold a high standard of service.

Skills & Experience

• Fluent in both French and English to business level, written and verbal.
• Proficiency in additional European languages German or Italian would be an advantage.
• Strong commercial awareness and a passion for building customer rapport.
• Proven ability to deliver exceptional customer service.
• Excellent communication, organisation, and teamwork skills.
• Ability to multitask, prioritise, and maintain accuracy under pressure.
• Fast learner with strong IT literacy and written communication skills.
• Friendly, cooperative, and empathetic with a proactive, can‑do attitude.

Offering

• Competitive salary of £DOE per annum.
• Participation in the Company’s Ex Gratia Profit Share Scheme after 12 months’ service.
• Healthcare Plan available after completion of 3-month probation.
• 25 days annual leave plus statutory holidays.
• Full-time hours: 8:00 am – 4:15 pm, Monday to Friday.
• Hybrid working available after initial training (optional: 2 days remote).