French Client Services Vetting Agent

Diamond Search Recruitment; Maidstone; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading recruitment agency is seeking a French Client Services Vetting Agent for a 12-month maternity contract. In this role, you'll provide exceptional service in both French and English to ensure compliance with vetting standards. Key responsibilities include researching regulations, managing customer communications, and translating documents. Strong communication and analytical skills are essential, along with proficiency in Microsoft Office and CRM applications. This position offers an opportunity to work in a demanding yet rewarding environment.

Qualifications

• Excellent verbal and written communication in French and English.
• Experience in customer service and relationship management.
• Strong organizational and prioritization abilities.

Responsibilities

• Research and comply with vetting regulations.
• Manage customer correspondence and issue certificates.
• Communicate effectively with stakeholders.
• Analyze data and produce reports.
• Assist with vetting issues and translation.

Skills

Strong communication skills in French and English

Customer service oriented

Organizational skills

Analytical skills

IT competency

Tools

Microsoft Office

CRM applications

Job description

About the job French Client Services Vetting Agent

Diamond Search Recruitment are delighted to be representing our client, a leader within their field, providing trusted identity and security solutions. Recruiting for a12 month Maternity ContractFrench Speaking Vetting Agent.After training you will be an accurate and efficient tier 1 Vetting Agent, providing excellent customer service in both French and English to our internal and external stakeholders whilst enforcing both the industry and the main role of a vetting agent is to ensure trust within our industry.

Main job responsibilities and accountabilities

• Research, investigate and comply with all vetting regulations and procedures.
• Provide prompt attention to customer correspondence, through to accurate and correct issuance of certificates in a timely manner. (Your accuracy is monitored via monthly audits for certificates issued).
• Communicate information internally and externally to establish and maintain excellent service to connecting groups.
• Analyse and interpret data using sound reasoning.
• Use your language skills to assist with any vetting or support issues that may arise, including translation of ad hoc documents for both internal and external use.
• Interpret instructions and issues arising, and implement actions according to company policy and procedures.
• Display excellent command of your language(s), both verbal and written, and any further languages that you may learn during your employment.
• Employ strong administrative, analytical and research skills with attention to detail.
• Work well under pressure and meet deadlines, and be adaptable to flexible schedules.

Person specification

• Strong communication skills in both French and English; both written and verbal including managing stakeholders and customers and balancing diplomacy and tact with assertiveness.
• Customer focused and understands the importance of Customer Service.
• Excellent organisational skills and can show this by being able to prioritise and meet deadlines.
• Shares ideas, asks questions and displays calm and positivity in a demanding environment.
• Analytical and competent in the use of information and communications technology.
• Knowledge and experience using Microsoft Office and CRM applications.
• Ideally understands security principles, concepts and techniques used in the IT Industry.
• Able to represent the big picture whilst focusing on the specifics of delivery.

Apply today!

Diamond Search Recruitment is acting as an Employment Agency in regard to this vacancy